Photograph by Albert Jankowski. (photo: Albert Jankowski)
Photograph by Albert Jankowski.
01.11.2017, 12:44

DDEIO and ISS in Denmark's Biggest FM Public Partnership

Contract Awards
ISS and The Danish Defence Estates and Infrastructure Organisation (DDEIO) have entered into a 6-year, DKK 3 billion (£352 million) facilities management contract involving more than 500 sites.


Under the partnership, ISS will deliver an Integrated Facility Services solution at more than 500 sites at Defence Command Denmark, the Danish Emergency Management Agency and the Danish Home Guard, as per 1 February 2018.

The agreement has a total contract value of approximately DKK 3 billion and runs over six years with the option to extend for up to three years. Covering nine service areas, including maintenance, catering and technical services, this constitutes Denmark’s largest ever public Facility Management agreement under one contract.


A partnership to create results

Hans J. Høyer, CEO of the Danish Defence Estates and Infrastructure Organisation, says:

"We are looking forward to a partnership that ensures a good balance between quality and price. It is the first time we offer Facility Management in one single contract for all sites in the country, and this will ensure that all employees in entities under the Ministry of Defence will experience a consistent level of service at all locations. At the same time, the 6-year contract period will also allow for good continuity in the service delivery. A new element is that this agreement is designed as a partnership agreement, which focuses on our and the supplier's mutual interests in finding good, innovative solutions that ensure user satisfaction whilst achieving our purpose as effectively as possible.” 


Showing the way for public tenders

Flemming Bendt, CEO of ISS Denmark, says:

"We are grateful and proud that the DDEIO has chosen to enter into a partnership with us. At the heart of the agreement is the partnership idea, where through our services we will ensure the best possible conditions for employees and guests at Defence Command Denmark, the Danish Emergency Management Agency and the Danish Home Guard, ensuring Denmark's safety. I would therefore also like to acknowledge that DDEIO with this agreement is at the forefront of the potential for outsourcing public tasks based on partnerships and common objectives."
ISS has provided services for Defence Command Denmark in Western Denmark since 2014 and can draw on experience from that partnership for the new agreement, in which ISS welcomes 400 new colleagues. The nine service areas of the agreement include cleaning, catering, outdoor maintenance, waste management, technical services, support services, as well as servicing shooting and exercise areas and firefighting services.
ISS Facility Services

About ISS Facility Services

ISS is one of the world's largest facility services providers. We provide organisations of all types, shapes and sizes with every facility solution they might require. By managing your organisation's everyday needs, we can save you money, make your life easier and free you to focus on what you do best. Visit us at

Article rating:

vote data

FM Magazine  - 01.06.2005, 19:17

In the Beginning

Scott Wilson, managing director of Drake & Scull FM elaborates on the merits of bringing building operators and developers together at the design phase of a project.

Photography by Moto Miwa. (photo: Moto Miwa)
FM Magazine  - 18.08.2005, 19:17

Sky's the Limit

Zack Zainal, Emirates Senior Security Manager of Training and Facilities, discusses the scope of Transguard Group’s activities with FM Magazine's Ayman Dunseath.

 (photo: )
Staff Reporter  - 12.10.2006, 19:17

Art of space management

CitySpace's Jon Steiner discusses flexible workspace planning.

CLEAN SWEEP: it is imperative that service specifications are adequately defined in SLAs (photo: )
Staff Reporter  - 09.01.2013, 19:17

On the level

Drake & Scull's Scott Wilson discusses service level agreements (SLAs).

 (photo: Confida FM)
Confida FM  - 02.06.2017, 17:12

New Beginnings for Ayrshire FM Business

The launch of Confida FM promises a bright new future for a wife and husband management team - and the facilities management industry in Scotland...and beyond.

ERA are relocationg to a new £multi-million site. (photo: ERA)
SSiFM Ltd  - 30.10.2017, 16:36

Supporting ERA Home Security

The UK’s only pay-as-you-go facilities management provider SSiFM is supporting ERA Home Security with a move into a brand-new state of the art building.

Ben Taub Hospital in Houston after the hurricane. (Photography by Andrew Kragie, Houston Chronicle). (photo: Andrew Kragie)
Harris Health System  - 25.10.2017, 21:48

Holding Back Hurricane Harvey

Even at the height of the heavy rainfall and high winds occasioned by Hurricane Harvey, engineering staff at Harris Health System’s Ben Taub Hospital continued to battle multiple leaks.

 (photo: Infomill Ltd)
Infomill Ltd  - 09.01.2017, 12:22

New Version of PartsArena Pro App

Heating engineers across the UK will enjoy a new, updated version of PartsArena Pro from January 2017 as creator, Infomill rolls out its latest improvements to the leading source of heating parts...