OIG offices in Oman. (photo: Oman International Group (OIG))
OIG offices in Oman.
06.12.2017, 12:58

Streamlining Business Processes

Company News, EMEA
Promapp has been selected by facilities services provider Oman International Group (OIG) to streamline business processes and provide a blueprint for a new ERP system.

OIG has been established for over forty years and is looking to use Promapp to improve efficiency and streamline processes in readiness for the adoption of a new ERP solution.

CEO of OIG, Tim Vallancey explains why they have invested in Promapp, “Although the business has always kept up with IT and innovation over the years, we have now reached a size where we need to think strategically about how we can best apply technology moving forward to boost our efficiency and profitability.  Before migrating to a new ERP system, we want to take a closer look at our processes and fully document them.

“Promapp was introduced to us by external consultant JH Garnier & Associates Ltd as a powerful and exceptionally easy to use tool that could help us capture how we run our business and help the team to do their jobs more efficiently.  Re-evaluating our processes will also provide an ERP vendor with a blueprint of how we operate today and how we would like to perform in the future, so they can supply a system that matches our exact requirements.

“Following the documentation of all “to-be” processes using Promapp, we will use this as an input to the RFI document for ERP vendors to present their solutions to us.”

Eliminating duplicated and unnecessary processes

According to Tim, the company’s processes have evolved organically over time. They were previously held in a number of paper-based standard operating procedures and quality manuals that contained some duplication and unnecessary or redundant processes, and while adhered to were more akin to shelf-ware and were only occasionally referenced. 

With the adoption of Promapp’s cloud-based business process management solution, OIG will benefit from a centralised platform that will give employees easy access to streamlined procedures that can be commented on and modified over time.

OIG will roll out Promapp across the company and staff will be required to use the platform to manage their workflow and to make on-going suggestions about how existing business processes can be changed or improved.

Jimmy Garnier, Interim Business Change Consultant & Programme Director at JH Garnier & Associates commented, “A common theme in my consulting engagements is the need for businesses to be able to take a helicopter view of their operational processes, then dive down in to the detail of their procedures and the roles and responsibilities of the staff performing their activities.

“At OIG where I have documented processes and their content using Promapp, management and operations staff, where English is not their first language, cannot believe how their apparently complex world can be seen in a simple, easy to understand format. They immediately engage with the concept of business process management and take ownership for their process improvements. As a result, they are now experiencing true staff empowerment in action.”

Process Variant Module for customised services

Tim concludes: “Once the initial roll-out is completed we may also consider Promapp’s Process Variant Module that will enable us to easily tweak core processes for different customers.”


About OIG

OIG ( was established in 1976 and has developed into a leading facilities management company in Oman. With experience spanning five decades, the company provides full facilities management services to its customers spanning government, industrial, commercial and residential.  Their services include cleaning, building maintenance, waste management, landscaping, pest control and catering.

With several thousand staff working across the Sultanate, OIG has its headquarters in Muscat and further branches in Salalah, Sohar, Buraimi and Duqm. This strategic geographic coverage allows the FM provider to deliver prompt and efficient support to their customers nationwide and gives them the capacity for an immediate emergency response, should the need arise. The company has a fleet of several hundred specialist vehicles that include skip trucks, compactors, man-lifters, sewage tankers and road sweepers.

Article rating:

vote data

Leave a reply

FM Magazine  - 01.06.2005, 19:17

In the Beginning

Scott Wilson, managing director of Drake & Scull FM elaborates on the merits of bringing building operators and developers together at the design phase of a project.

Photography by Moto Miwa. (photo: Moto Miwa)
FM Magazine  - 18.08.2005, 19:17

Sky's the Limit

Zack Zainal, Emirates Senior Security Manager of Training and Facilities, discusses the scope of Transguard Group’s activities with FM Magazine's Ayman Dunseath.

 (photo: )
Staff Reporter  - 12.10.2006, 19:17

Art of space management

CitySpace's Jon Steiner discusses flexible workspace planning.

CLEAN SWEEP: it is imperative that service specifications are adequately defined in SLAs (photo: )
Staff Reporter  - 09.01.2013, 19:17

On the level

Drake & Scull's Scott Wilson discusses service level agreements (SLAs).

 (photo: Confida FM)
Confida FM  - 02.06.2017, 17:12

New Beginnings for Ayrshire FM Business

The launch of Confida FM promises a bright new future for a wife and husband management team - and the facilities management industry in Scotland...and beyond.

ERA are relocationg to a new £multi-million site. (photo: ERA)
SSiFM Ltd  - 30.10.2017, 16:36

Supporting ERA Home Security

The UK’s only pay-as-you-go facilities management provider SSiFM is supporting ERA Home Security with a move into a brand-new state of the art building.

Ben Taub Hospital in Houston after the hurricane. (Photography by Andrew Kragie, Houston Chronicle). (photo: Andrew Kragie)
Harris Health System  - 25.10.2017, 21:48

Holding Back Hurricane Harvey

Even at the height of the heavy rainfall and high winds occasioned by Hurricane Harvey, engineering staff at Harris Health System’s Ben Taub Hospital continued to battle multiple leaks.

 (photo: Infomill Ltd)
Infomill Ltd  - 09.01.2017, 12:22

New Version of PartsArena Pro App

Heating engineers across the UK will enjoy a new, updated version of PartsArena Pro from January 2017 as creator, Infomill rolls out its latest improvements to the leading source of heating parts...