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Streamlining Business Processes

06 December 2017 / by Promapp Limited (author) / Auckland, Muscat
OIG offices in Oman. (photo: Oman International Group (OIG))
OIG offices in Oman. / (photo: Oman International Group (OIG))

Promapp has been selected by facilities services provider Oman International Group (OIG) to streamline business processes and provide a blueprint for a new ERP system.

OIG has been established for over forty years and is looking to use Promapp to improve efficiency and streamline processes in readiness for the adoption of a new ERP solution.

CEO of OIG, Tim Vallancey explains why they have invested in Promapp, “Although the business has always kept up with IT and innovation over the years, we have now reached a size where we need to think strategically about how we can best apply technology moving forward to boost our efficiency and profitability.  Before migrating to a new ERP system, we want to take a closer look at our processes and fully document them.

“Promapp was introduced to us by external consultant JH Garnier & Associates Ltd as a powerful and exceptionally easy to use tool that could help us capture how we run our business and help the team to do their jobs more efficiently.  Re-evaluating our processes will also provide an ERP vendor with a blueprint of how we operate today and how we would like to perform in the future, so they can supply a system that matches our exact requirements.

“Following the documentation of all “to-be” processes using Promapp, we will use this as an input to the RFI document for ERP vendors to present their solutions to us.”

Eliminating duplicated and unnecessary processes

According to Tim, the company’s processes have evolved organically over time. They were previously held in a number of paper-based standard operating procedures and quality manuals that contained some duplication and unnecessary or redundant processes, and while adhered to were more akin to shelf-ware and were only occasionally referenced. 

With the adoption of Promapp’s cloud-based business process management solution, OIG will benefit from a centralised platform that will give employees easy access to streamlined procedures that can be commented on and modified over time.

OIG will roll out Promapp across the company and staff will be required to use the platform to manage their workflow and to make on-going suggestions about how existing business processes can be changed or improved.

Jimmy Garnier, Interim Business Change Consultant & Programme Director at JH Garnier & Associates commented, “A common theme in my consulting engagements is the need for businesses to be able to take a helicopter view of their operational processes, then dive down in to the detail of their procedures and the roles and responsibilities of the staff performing their activities.

“At OIG where I have documented processes and their content using Promapp, management and operations staff, where English is not their first language, cannot believe how their apparently complex world can be seen in a simple, easy to understand format. They immediately engage with the concept of business process management and take ownership for their process improvements. As a result, they are now experiencing true staff empowerment in action.”

Process Variant Module for customised services

Tim concludes: “Once the initial roll-out is completed we may also consider Promapp’s Process Variant Module that will enable us to easily tweak core processes for different customers.”


About OIG

OIG (http://www.oig.om/) was established in 1976 and has developed into a leading facilities management company in Oman. With experience spanning five decades, the company provides full facilities management services to its customers spanning government, industrial, commercial and residential.  Their services include cleaning, building maintenance, waste management, landscaping, pest control and catering.

With several thousand staff working across the Sultanate, OIG has its headquarters in Muscat and further branches in Salalah, Sohar, Buraimi and Duqm. This strategic geographic coverage allows the FM provider to deliver prompt and efficient support to their customers nationwide and gives them the capacity for an immediate emergency response, should the need arise. The company has a fleet of several hundred specialist vehicles that include skip trucks, compactors, man-lifters, sewage tankers and road sweepers.

Promapp Limited


Promapp Limited

Used by 60,000+ users worldwide, Promapp is the cloud-based BPM software of choice for organizations like Toyota, McDonalds, Amcor, Coca-Cola Amatil and Audi. Promapp stores critical process know-how for SME to enterprise clients — our core market starts at 100+ heads. Promapp replaces ignored processes and procedure manuals with a simple cloud-based library of process awesomeness. In today's age of disruptive innovation, Promapp forms the hub by which teams collaborate on processes and improvement, respond to process breakdowns, control process ownership and deliver feedback and ideas to drive the next breakthrough. Click here to view a short clip of Promapp in action. There's clearly a strong need for this sort of enterprise tool. With offices in San Francisco, London, Melbourne, Sydney and our head office in Auckland, New Zealand, we've enjoyed 30-40% year over year revenue growth for the last five years. We've stayed profitable for the last 5 years too — we're not aiming for 1000% growth, nor world domination, we just want to be the best process management tool in the market and blow away our clients’ expectations. Hence our 98% client retention rate. In the next five years, we aim to continue to lead the way in our market (as with our recent PVM launch), while staying true to our core values. Visit us at www.promapp.com.

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