Cheshire West and Chester Delamere Street car park.
Intelligent Parking Award Nomination
The Intelligent Parking Award recognises smarter approaches to the planning and management of parking. Nominated projects demonstrate ‘joined-up’ or lateral thinking that deliver solutions to parking problems or needs.
Cheshire West and Chester Council wanted to find a way of accommodating visitors to a Pay-on-Foot car park in the city that serves both the general public and patients/visitors of five different medical practices.
The challenge was to ensure that customer service was optimised by clearly informing visitors whether they qualified for a concession, and that they then correctly benefited from the available concession.
The solution now in place is a bespoke management system centred around a custom-built Ticket Entry Terminal, designed exclusively for Cheshire West and Chester Council by WPS.
A single, twin-moded terminal is installed in each entry lane, enabling visitors to choose between surgery parking and public parking. If a surgery ticket is chosen the system automatically analyses the current parking status and either provides the visitor with a ‘concession parking available’ ticket (to be validated in the surgeries/clinic prior to exit), or informs them that concessions have currently reached the available limits and requires them to take a ‘standard’ public ticket.
Simon Jarvis Managing Director of WPS in the UK, says as the WPS, ParkAdvance™ system is fully IP based, validation is very straightforward: “Each surgery is provided with their own internet Validation Web Page which requires no special software other than a standard web browser.”
Ken Prior of Cheshire West and Chester Council adds they are very pleased the project has been recognised for successfully delivering a solution to a complex parking challenge:
“Since the system was installed, it has met with overwhelming approval from all parties. It provides the highest level of customer service and visitor convenience while giving the very best security levels.”