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SouthGate Shopping Centre Contract for Incentive FM

01 June 2018 / by Incentive FM Group (author)
 (photo: R Wendland)
/ (photo: R Wendland)

Incentive FM has been awarded a three-year contract to provide integrated facilities management (IFM) services at SouthGate Shopping Centre in Bath. The contract is valued at £2.7 million.

Under the conditions of the agreement with Broadgate Estates, Incentive FM will be responsible for all cleaning, including window cleaning, and security at the open-air shopping centre which is a key tourist attraction and home to numerous restaurants.

A team of 28 security guards and cleaners will transfer under TUPE and operate 7 days a week, 24 hours a day to ensure that visitors and staff can enjoy a safe, secure, and clean environment. Key challenges include the fact that this is an open scheme centre with several entrances and high footfall. In addition, the ornate architecture and traditional bath stone requires specialist cleaning techniques.


Guy Henderson, Centre Manager, said: “All of us here at SouthGate are committed to making our customers as welcome and comfortable as possible and providing a safe and clean environment is a major part of that.  Therefore our choice of FM partner is extremely important and we are confident that Incentive FM has both the skills and knowledge to deliver the standards we require.”


Glenn Wilson, Operations Director at Incentive FM, said: “We work with a number of shopping centres throughout the UK and understand the challenges they face. Our solutions for destination shopping centres such as SouthGate are designed to add up to a lower total acquisition cost for the Shopping Centre and accordingly, their retailers. As a result, our portfolio of shopping centres is growing as customers start to see the results we deliver.”





Incentive FM Group


Incentive FM Group

Incentive FM offers professionally delivered facilities services to let you get on with managing the bottom line. Learn more at www.incentive-fmgroup.com

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