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ISS Restructures Executive Board

25 February 2019 / by FM Editor (author) / Ashby de la Zouch
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ISS has restructured its Executive Group Management (EGM), announced a newly created post of CEO - Strategic Transformation will be filled by Richard Sykes (currently, the group's regional CEO for Northern Europe), and also merged its Continental and Northern European operating companies into a single new organisation..


ISS Group CEO Jeff Gravenhorst believes agility is key to the group's new financial objecties and focus on key account customers.

ISS Group CEO Jeff Gravenhorst believes agility is key to the group's new financial objecties and focus on key account customers.

The integrated facility services provider has also re-affirmed the appointment of Corinna Refsgaard as Group People & Culture Officer which was first announced on 20 December 2018.


Changes which have been made following the announcement of a new strategic direction focusing on the acquisition and maintenance of existing global key account customers follow publication by the group of new annual organic growth target of between 4 and 6 per cent.


Explaining the changes, ISS Group CEO, Jeff Gravenhorst, said:

"We have a clear focus on growth by serving Key Accounts across the globe. These Key Accounts have certain customer needs and to deliver against these needs, it is essential that we build an organisation that is fit for purpose.

"We are organising ourselves in a way that allows us to leverage volumes, concepts and talent across customers, across services, and across countries. At the same time, Strategic Transformation will have dedicated leadership for ensuring solid performance of countries being divested and building up capacity to operate our global Key Account customers in these countries. This agile structure creates a significantly less complex organisation providing room for our remaining countries to focus on growth."

FM Editor


FM Editor

FM Industry (www.fmindustry.com) is a popular online destination for facility and corporate real estate professionals. The website is operated by the editorial team at Facilities Management Magazine™ ("FM Magazine"), the oldest independent periodical in the global facility services sector. Now published in three geographical regions, FM Magazine was the first publication to launch a facilities management title for the Middle East market in 2005 (when it was also invited to chair the region's first Green Building Conference on behalf of the Government of Dubai). FM Magazine [GCC Edition] is now incorporated into the publication's new EMEA edition.

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