Staying on the Job
Introduced to support customers whose businesses cannot afford any downtime, the new Premier Service utilises qualified and experienced engineers who can handle electrical as well as mechanical repairs. Extensive expertise, on-site tooling and CNC capabilities, and a significant stock of transmission components, electric motors and other pieces of equipment, are key to achieving fast turnaround times.
Repairs are conducted through three strategically-located service centres, therefore the company is able to offer the Premier Service Level Agreement nationwide. This localised support is also backed by Rotamec’s extensive network of industry-leading distribution partners across the country. For less urgent repairs, the company offers Standard and Superior Service plans with turnaround times of 72 and 48 hours, respectively.
The company has equipped its workshops and machine shops with state-of-the-art facilities, including dedicated rewind areas, CNC lathes, mills and testing units to support one-stop-shop diagnostics, maintenance and quality control.
Explaining his company's decision to launch the new service, Rotamec managing director, Simon Brooks, said:
"Maximising uptime is crucial to all of our customers; but for some, every second counts. We believe that our Premier Service is the highest level of customer service possible – we literally will not rest until the work is complete."