Librestream Extends Free Service Program
In response to remote work challenges facing employees in the services sector, global augmented worker solutions provider Librestream has extended its package of free client support.
The company's Remote Expert Accelerator Program now provides companies with instant access to Onsight Connect remote expert and Onsight Workspace knowledge management services for a further 30 days, building on Librestream’s Business Continuity program which deployed in March to enable a combined workforce of more than a quarter of a million people to virtually inspect, diagnose, and train.
Enterprises across geographies worldwide took advantage of the initial offer, representing a broad swath of industries including defense, energy, heavy equipment, marine, medical, and engineering. According to a customer feedback survey, 89% of Business Continuity program users successfully grew their use cases with Onsight. Cost savings, increased productivity, customer satisfaction, and improved worker safety were consistently selected as top business outcomes.
Due to COVID-19-related travel restrictions, CEC Mining utilized Librestream’s Onsight solution via the Business Continuity offer to support on-going fabrication, non-destructive testing (NDT), and field acceptance tests (FAT) throughout its supply chain, which is mainly focused in China. Onsight enabled CEC Mining to achieve a 50% cost savings in FAT, spurring the mining innovator to incorporate Onsight into new lines of business. “We plan to make this part of our standard commissioning plan to lower overall costs associated with travel. Additionally, we are utilizing this program to support all warranty and maintenance activities as an extended service and training package,” said Cameron Stockman, Director of Operations and Business Development at CEC Mining.
Medical device manufacturer, Terumo Medical, sought a solution that provided comprehensive capabilities. “We tested Librestream Onsight and two other competitors, and Onsight delivered in every area, while the competitors came up short,” said Richard Ray, Manager of Machine Engineering at Terumo Medical. “Furthermore, we were up and running immediately with Onsight, the platform was perfectly intuitive, unlike the others, and it provided an all-in-one solution. We’re now an Onsight customer and are already seeing the benefits.”
Chief Executive Officer, John Bishop, elaborates:
"2020 brought with it a massive fog that made it impossible for companies to clearly see a path to business continuity, especially with travel bans and offices closed indefinitely.
"Businesses around the world relied on our Onsight Business Continuity Program to cut through that fog, and these customers subsequently added use cases and expanded deployments to drive value. This new accelerator program aligns to our long-term mission of enabling meaningful bottom-line impacts, empowering companies to achieve greater productivity, savings, worker safety, and service, and we’re honored to help companies across the world through uncertain times and beyond."
Technologies like augmented reality (AR) have thrived under the new way of working and are making a real impact on global operations. As Tuong Nguyen, Senior Principal Analyst at global research and advisory firm, Gartner, explains: "The COVID-19 pandemic has made the value proposition for enterprise frontline worker AR solutions more urgent.
"Organizations that have already deployed AR solutions are expanding their deployments, and second, companies that were previously unaware of AR, or had deprioritized it in favor of other emerging technologies, are refocusing on these initiatives."