Register
 (photo: Institute of Customer Service)
24.04.2017, 15:35

Axis Group Joins Institute of Customer Service

Company News

The Axis Group, one of the UK’s fastest growing security, cleaning, front-of-house and support services organisations, has become a member of the Institute of Customer Service as part of a Group wide commitment to delivering best-in-class customer experience at every step of the customer journey.

 

Under the terms of its membership, the Axis Group will gain access to the Institute’s bi-annual UK Customer Satisfaction Index, as well as annual research on key topics, strategies and challenges relating to customer service. Practical training, benchmarking and measurement tools are also a part of the membership, supporting the Group’s people and organisational development strategies.

 

Jonathan Levine, Axis Group Chief Executive, says customer expectations have evolved rapidly: “Transactional relationships have become a thing of the past, with customers now expecting the utmost in communication, convenience, speed and value throughout the customer journey.

 

“Dedication to customer service from senior management through to the security officers, cleaning and front-of-house employees is a key business strategy for the Group. The resources and strategic support this new membership provides will help us to stay ahead of the curve in an environment where success is determined by customer experience more than ever before.”

 

Founded in 1996, the Institute is the independent body for customer service with the primary purpose of helping members improve service performance and professionalism.

 

 

About The Institute of Customer Service

The Institute of Customer Service is the independent, professional membership body for customer service. Founded in 1996, and formally incorporated in February 1997, we help our members improve their customers’ experience and their own business performance.

 

 

 

Article rating:

vote data

 (photo: European Customer Synergy (ECS) S.A.)
European Customer Synergy (ECS)  - 19.04.2017, 17:00

New CEO for European Customer Synergy

European Customer Synergy (ECS) is pleased to announce the appointment of Ad Wijnhoven as its new Chief Executive Officer.

 (photo: WPS Parking Systems BV)
WPS Parking Systems BV  - 06.04.2017, 16:35

WPS Announces Senior Hire

WPS has further strengthened its servicing team with the appointment of Mike Allen as National Service Manager in the UK.

(Photography by Carl Dwyer). (photo: Carl Dwyer)
Gregory Blondeau  - 28.03.2017, 02:39

The New Skillset for Success in Facility Management

When CEO of visitor management software company Proxyclick Gregory Blondeau asked leading IFMA members and facilities management commentators what it takes to succeed in the industry today, the...

<p>FM facilities engineers logo</p> (photo: Sodexo (UK & Ireland))
Phil Hooper ,  FM Magazine ,  Sodexo S.A.  - 04.06.2015, 22:37

The New Social Contract

FM Magazine quizzed Phil Hooper, corporate affairs director at Sodexo (UK and Ireland), about the company’s recent public service pledge.

 (photo: WPS Parking Systems BV)
WPS Parking Systems BV  - 15.03.2017, 14:04

Next-generation Parking Technology for Celtic Manor

WPS, one of the UK’s leading parking equipment manufacturers, has won a second contract to provide its ParkAdvance™ technology at the prestigious Celtic Manor Resort in Newport.

 (photo: Infomill Ltd)
Infomill Ltd  - 09.01.2017, 12:22

New Version of PartsArena Pro App

Heating engineers across the UK will enjoy a new, updated version of PartsArena Pro from January 2017 as creator, Infomill rolls out its latest improvements to the leading source of heating parts...

Crocus on site. (photo: Bodet Ltd.)
Bodet Ltd  - 22.09.2016, 20:30

Nursery and Garden Produce Staff Go Biometric

Leading nursery and online garden produce retailer Crocus have just installed the very latest Bodet interactive time and attendance system, to provide accurate and reliable staff attendance data...

 (photo: QTS)
QTS Realty Trust  - 24.11.2015, 17:40

One of Dallas' Most Influential Business Leaders

QTS Realty Trust, a leading provider of secure, compliant data center solutions and cloud services, today announced that Travis Wright, Site Director at QTS' Dallas-Fort Worth data center, has been...