Landsec Awards FM Contract for Multiple Shopping Centres

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05.04.2019, 14:56

Landsec Awards FM Contract for Multiple Shopping Centres

Commercial property firm Landsec has awarded Incentive FM a five-year contract to provide a full range of FM services at five premium outlet shopping centres across the UK.


Under the terms of the deal which commenced on Monday 1st April, Incentive FM will deliver cleaning and security solutions, and assume responsibility for building services including mechanical and electrical (M&E) work and the maintenance of building fabric.

The company will also provide guest services at The Galleria in Hatfield, Braintree Village, Gunwharf Quays in Portsmouth, Clarks Village in Street and Junction 32 Shopping Village in Castleford.

250 staff will be transferred to Incentive FM under the Transfer of Undertakings (Protection of Employment) – or TUPE – Regulations, and will receive a full induction and refresher training, and take part in Incentive FM’s ‘Incredible Experience Programme’ which, according to the facility services provider, promotes a best in-class ‘customer journey’.


Incentive FM already works with Landsec at the Bluewater Shopping Centre (one of Europe’s largest) and, in announcing the contract, Landsec senior general manager, Colin Wilding, said:

“Since 2015 Incentive FM has demonstrated its commitment to excellence whilst working with us at Bluewater. We are now excited to extend this partnership even further and we are sure that this latest agreement will benefit  our guests at our outlet destinations.”

Bruce McDonnell, Incentive FM managing director, added:

“We secured this contract following a rigorous tender process where we were able to proudly stand by our incredibly high standards and our obligation to deliver the very best guest experience.”

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Staff Reporter covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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