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Reinventing the Guest Experience

23.05.2019, 03:22

Reinventing the Guest Experience

British Land has appointed Bennett Hay to deliver an innovative foodservice at its new Storey Club flexible workspace location in London Paddington’s Central campus under a three-year multimillion pound contract.


Situated at Paddington Central, Storey Club offers customers a 10,000 sq ft design-ed club space comprising of lounge area and intimate spaces for meetings and campus gathering events.

Under the terms of the agreement, the contract cater will manage a bar lounge, café, and provide catering services for conferences and events.

The caterer will additionally help to enhance the guest experience by drawing on the latest trends in the artisan supplier market, with the Club’s menus focusing on craft producers from the local supply chain and catering to a broad range of dietary and cultural requirements.

Bennett Hay nutritionist, Kate Law, has been tasked with creating menus which utilise sustainable ingredients.

Announcing the contract award, Steve Munroe, Head of Storey Club, said:

“The team at Bennett Hay is a natural extension of our product as they embrace innovation and fully understand that customer experience is today’s differentiator. Their ability to shape distinctive guest experiences for Storey Club to represent our brand and culture are very important to us.”

Bennett Hay co-founder and director, Anthony Bennett, added:

“Storey Club brings a new dynamic to the flexible workspace offering and we are excited to help shape and develop the services and innovations that need to be in place to support British Land in maintaining their prowess as innovators and leaders in developing modern office concepts.”

Bennett Hay has also announced it will roll out The Storey Club concept across British Land’s other campuses over the next 12-24 months.


About British Land

British Land’s portfolio of high-quality UK commercial property is focused on Retail around te UK and London Offices. We own or manage a portfolio valued at £16.8bn (British Land share: £12.9bn) as at 30 September 2018 making us one of Europe’s largest listed real estate investment companies.

Our strategy is to provide places which meet the needs of our customers and respond to changing lifestyles – Places People Prefer. We do this by creating great environments both inside and outside our buildings and use our scale and placemaking skills to enhance and enliven them. This expands their appeal to a broader range of occupiers, creating enduring demand and driving sustainable, long term performance.

Our Retail portfolio is focused on Regional and Local multi-let centres, and accounts for 49% of our portfolio. Our Offices portfolio comprises three office-led campuses in central London as well as high quality standalone buildings and accounts for 48% of our portfolio. Increasingly our focus is on providing a mix of uses and this is most evident at Canada Water, our 53-acre redevelopment opportunity where we have plans to create a new neighbourhood for London.

Sustainability is embedded throughout our business. Our places, which are designed to meet high sustainability standards, become part of local communities, provide opportunities for skills development and employment and promote wellbeing. In April 2016 British Land received the Queen’s Award for Enterprise: Sustainable Development, the UK’s highest accolade for business success for economic, social and environmental achievements over a period of five years.

Visit for further information.


About Storey

Storey is British Land’s flexible workspace brand. Storey customers have access to facilities traditionally reserved for larger organisations and automatically benefit from the broader campus environment where a focus on wellbeing also supports growth and productivity.

Storey offers open plan and fully customised and personalised offices, as well as shared meeting and collaboration space and facilities including showers, bike racks and shared kitchen areas. Supported by British Land’s property and facilities management team, Storey provides a seamless and reliable service. Space can be fully tailored to customers’ needs, with leases adaptable to their individual circumstances.

Leases are flexible, simple, jargon-free and all-inclusive, covering rent, business rates and service charges, secure, fully backed-up WiFi, reception service, cleaning and maintenance and office furniture.



CAMFIL HVAC Filtration Solutions

Staff Reporter covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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