Banking on Speed
Banking on Speed
OSG Group subsidiary and omnichannel billing and payment solutions provider, Communisis, has achieved key milestones in BPO contracts with UK retail banks, following the installation of ultra-high volume scanners and capture software.
The company has announced its Leeds bureau, which opened with 300 staff to service a contract with a UK high street bank a year ago, is digitising up to 40,000 cheques a day (or double the volume originally envisaged) using scanners and software supplied by Imaging Business Machines L.L.C. (IBML).
A dedicated workflow process uses OCR to extract cheque details from captured images, including dates, payment amounts, the names of recipients and signatures, and integrate them with the bank’s back-end systems.
Communisis also reports a second contract with an unnamed “Big Four” British bank is using similar technology to deliver on-site digital mailroom and document scanning capabilities following the award of a long-term contract that has seen 460 former bank employees located at three sites transfer to the company’s facilities management division under a Transfer of Undertakings (Protection of Employment) regulations (TUPE) transfer.
Alex Morris, Head of Enterprise Content Management at Communisis, says:
“We think these are some of the quickest turnaround service level agreements (SLAs) in the United Kingdom for the volumes processed with the highest accuracy and quality standards maintained.”
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