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ServiceMark Accreditation for Customer Service

08.10.2019, 14:31

ServiceMark Accreditation for Customer Service

With National Customer Service Week underway in the United Kingdom, Axis Group has become the first company in the cleaning, security and reception services sectors to receive ServiceMark Accreditation from the Institute of Customer Service.

ServiceMark is a UK-wide standard recognising an organisation’s achievement in customer service, and its commitment to upholding those standards. It is awarded based on customer satisfaction feedback and an assessment of employee engagement with an organisation’s customer service strategy. Not only does ServiceMark accreditation helps organisations understand how effective their customer service strategy is, but the process also identifies areas for future improvement.

Axis Group CEO Jonathan Levine says gaining accreditation is an incredible achievement:

“We are the only security, cleaning and reception companies to have achieved the ServiceMark Accreditation. Every one of our employees has played their part in the process and should be justifiably proud of this recognition.

“We are grateful to all those customers and employees who engaged in the assessment process and for their ongoing support as we endeavour to take our customer service to an even higher level.”

Jo Causon, CEO of The Institute of Customer Service, adds:

“By acting on the insights gained from customer feedback as part of the ServiceMark accreditation, Axis Group will be in a strong position to offer customers what they want, when they want and how they want it.”

Axis Group will now hold the accreditation for a three-year period, with a re-assessment scheduled for late 2020.

CAMFIL HVAC Filtration Solutions

Staff Reporter

FMIndustry.com covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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