19.02.2020, 11:36
DCME Security Contract
Daiwa Capital Markets Europe (DCME) has re-appointed Axis Security to provide manned guarding and reception services at the investment bank’s head office on King William Street in the City of London.
The contracts for manned guarding and reception services were re-tendered as part of a regular review of capabilities and benchmarking costs and services, and re-awarded to Axis Security and its front-of-house service Acuity which have been working with the wholly owned investment banking subsidiary of Daiwa Securities Group Inc., since 2015.
Axis Security has also committed to making further improvements to service delivery, which include deploying patrol monitoring solution, Tracktik and providing real-time security reporting using its Fastfields platform.
A team of seven officers protect the property 24-hours a day, and a two-person reception team look after the front of house during working hours. Acuity has also trained eight additional receptionists specifically for the site so that any absences can be covered and additional support given at busy times.
Part of the re-tender saw the security team undergo cross-site training with officers visiting other Axis Security sites such as the Scalpel and Sea Containers House.
Peter Woods, Head of Facilities Management for DCME, says:
“The reception team and the security team perform very well together.
“We have the right people for the environment, and they get the balance of security and customer service just right.”
David Mundell, Axis Security managing director, adds:
“We are pleased to continue working with DCME, further improving our service and delivering the same high-levels of support they have come to expect.”
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