04.05.2020, 11:25
Bolstering Operational Security Management
SmartTask is supporting manned guarding, mobile patrol and alarm response officers at over 1,000 OM Security and Premier Services customer sites in the UK.
The employee scheduling and workforce management platform’s advanced reporting is also enabling OM Security to simplify billing and payroll by accessing highly accurate timesheet and activity data, resulting in a dramatic reduction in incoming calls from customers and staff (particularly in relation to enquiries about invoices and wages).
“With SmartTask, we have everything needed, right at our fingertips, so we can maximise performance, operate efficiently and share vital information both internally and with customers”, explains Jay Jagatia, OM Security director. “By automating and streamlining our workforce-based processes using SmartTask, we are able to make best use of our resources while providing complete transparency for customers.
“The software delivers a comprehensive management, rostering and reporting system that is giving us a clear edge and competitive advantage within the security sector.”
Paul Ridden, SmartTask CEO, adds: “The unrivalled functionality of SmartTask means businesses within the security sector are now able to bring together a wide range of business and operational requirements into a single system. This is why a growing number of SME, mid-sized and top 30 security companies are already benefiting from the strong return on investment.”
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