A Risk-free Home Working Revolution?
An analysis of 750 academic papers for the Advanced Workplace Institute (AWI) has identified trust, social cohesion, and information sharing as potential casualties of the migration towards working virtually.
The AWI partnered with the Centre for Evidence Based Management, a global network of top-flight academics, to analyse relevant research from academic databases ABI/INFORM Global from ProQuest, Business Source Premier from EBSCO, PsycINFO from Ovid, and Google Scholar – including 35 primary studies and 10 meta-analyses drawing on 715 original studies, to produce a report, Managing The Virtual Workforce, which is now available to AWI members.
The report’s authors reach six conclusions:
• Working apart impacts team dynamics, the frequency and quality of communications, levels of consensus and conflict, and the amount and quality of social interaction. All of these impact the performance of teams and the outcomes they generate.
• Successful virtual working requires an understanding of the differences that people experience, compared to being co-located. To avoid damage to team and community performance, people need to respond to the differences and find alternative ways to operate.
• Effective virtual teams are determined by the strength of their social and cognitive states – i.e. the degree to which they are socially cohesive, trust each other, operate within a psychologically safe climate and share skills, experience and knowledge freely.
• While all factors interconnect, trust and communication lie at the foundation of cohesion, supervision, communication, the sharing of skills and knowledge, work relationships and the performance of virtual teams.
• Trust, social cohesion and information sharing seem to be the most potentially vulnerable to damage when people work virtually and must be consciously understood and actively managed – they can’t be left to chance.
• In virtual teams there is potential for everyone to be a leader – home based employees respond well to more transformational management styles. This involves creating a strong team structure, empowering and guiding the team, involving them in the development of group goals and supporting them in actively reflecting on decision making and outcomes.
Members of the AWI have noted organisations around the world have adapted quickly to the need for the vast majority of their workforces to operate from home. However they caution that these are early days in the workplace revolution for many organisations, and that they will need to change their management strategies to ensure teams can work as well virtually as they did in a single office.
Andrew Mawson of Advanced Workplace Associates (the consultancy which founded the AWI), says: “Covid-19 has accelerated the notion that the workplace is wherever you want to work and not necessarily a physical office.
“Virtual working is here to stay, and this brings serious challenges for managing the modern workforce.
“Organisations increasingly need to harness their knowledge resources as opposed to controlling and ‘managing’ them. The role of leadership is about creating the conditions for growth and directing the energy. When we are working in a more virtualised model, old models become more difficult and we need new understandings and practices to deliver success in a virtualised world.”