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Extension of Retail M&E Contract

18.08.2020, 13:49

Extension of Retail M&E Contract

Ealing Broadway Shopping Centre, a popular retail destination in West London, has extended its relationship with mechanical and electrical (M&E) contractor Incentive Tec by a further two years.


The specialist building services provider and Incentive FM Group subsidiary will continue to ensure key medical and HMRC units within the centre are serviced and available to clients and members of the public during the Covid-19 pandemic. 

In recent months, Incentive Tec has been instrumental in overseeing the repatriation of staff to the centre, while also taking steps forward to ensure the mechanical electrical operations are in optimal condition. 

Owned by British Land, Ealing Broadway Shopping Centre is a mixed use asset with over 400,000 sq. ft of retail space as well as 130,000 sq ft of office space. The centre is home to some 85 retail and leisure units, including a 70,000 sq ft Primark, Marks & Spencer, Pandora, Next and River Island. Tenants also include two pharmacies and an HMRC office that provides key services to West London communities. 

Incentive Tec managing director, Chris Windass, says: “All through lockdown we’ve had a three man team on site, two engineers and one apprentice, to make sure that the key services within Ealing Broadway were operational. The new contract is testament to the hard work done on the ground by our team. 

“The relationship between Incentive Tec and Ealing Broadway has become solid over the last four years, and it’s great to know we’ll be working together for another three years at least. We took full advantage of the reduced footfall in the centre and carried out planned services and updates for the critical customers accessing medicine and vital government services. When the centre was fully reopened, we had a big repatriation push so everything was up and running.”

Incentive Tec was quick to prioritise PPE for its engineers and moved all meetings from physical to virtual at the early stages of lockdown. In recent weeks the team has started holding face to face meetings under restricted conditions. The company has also been consulting the managers of the centre on ventilation and air quality amidst Covid-19.

Parent company, Incentive FM Group, is also responsible for the provision of a range of integrated soft services at the site.

CAMFIL HVAC Filtration Solutions

Staff Reporter covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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