CAMFIL HVAC Filtration Solutions

Exposing Widespread FM Failures in the UK

31.03.2021, 17:25

Exposing Widespread FM Failures in the UK

A potentially explosive book by Cloudfm CEO, Jeff Dewing, contains allegations of widespread corporate failings in the UK’s £120 billion market for facilities management services.


Entitled ‘Doing the opposite’, the new publication identifies problems its author describes as endemic to the country’s FM industry, whilst proposing a manifesto for change that focuses on on changing existing organisational cultures by connecting values to service providers’ activities and operations in activities as diverse as over-billing and ‘behind closed doors’ activities which Dewing writes erode accountability across the value chain.

The book is packed with real-life stories highlighting issues that range from a lack of compliance to overcharging and suggests ‘the traditional FM relationships are stuck in a cycle of self-destruction.’

Data detailed in the book suggests that legal compliance is a significant issue for the industry, with only 30-40% of buildings having the correct documentation and processes to protect the very people that operate within those assets. 

Dewing, who co-founded Cloudfm in 1990, building a successful business that grew to a turnover of £70 million in only 4 years, refers to himself and the company as disruptors, and points out that by using cutting-edge technology and innovative thinking to drive behavioural change, Cloudfm has demonstrated incredible cost efficiencies and radically improved legal compliance for all of its Clients.

Citing a personal career which has seen him travel from owning a successful business, and even a football club in the 1990s to claiming state benefits prior to establishing Cloudfm, he says: “It’s time to hold a mirror up to the industry, I set out to highlight some of the fundamental problems our industry faces and suggest a positive manifesto for change. We have the technology to enable a new era of transparency and behaviour that will rebuild trust and confidence in the industry and drive huge efficiencies and cost-benefits to all the associated stakeholders. 

“My new publication is the story of my life and business career, and how his upbringing was the catalyst for a disruptive drive for change. It examines the facilities management industry and highlights the life lessons that helped him build back from set-backs and shares essential tips for resilience in times of crisis for business, facilities management and life.” 

‘Doing the Opposite’ is receiving consistent five-star reviews and is now available on Amazon in both paperback and Kindle e-book at Doing the opposite: A life, its lessons & building success eBook: Dewing, Jeff, Wills, James: Kindle Store.

CAMFIL HVAC Filtration Solutions

Staff Reporter covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

Related Articles

Back to top button

We've noticed you are using an ad blocker

Advertising helps bring you fresh independent content. Please disable the adblock plugin or settings in your web browser to access the content you are trying to reach on