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British Land Renews Shopping Centre Contracts

12.04.2021, 09:38

British Land Renews Shopping Centre Contracts

British Land has renewed three of its shopping centre contracts with Incentive FM, and awarded an additional contract for the provision of multiple soft FM services at a shopping park near Manchester.

The contract renewals build on a long-term partnership which has seen Incentive FM drive value whilst delivering high standards to sites.

Under the new deals Incentive FM will continue to be responsible for providing a range of cleaning, security and associated services at Drakes Circus in Plymouth, SouthGate in Bath, and the Inverness Shopping Park. These solutions have been revised to include some Covid-related changes and introduce new technology and equipment to support further financial efficiencies.

Crownpoint Shopping Park in Denton, Manchester, which consists of 36 units with retailers including TK Maxx, Boots, River Island, Flannels, Tesco and JD Sports, will join the portfolio. Twelve staff have transferred under TUPE and services include cleaning and security with an emphasis on an excellent customer experience to ensure it’s an outstanding place for people to work and visit.

Last year, British Land awarded the facility services provider contracts to provide a range of soft facilities services for Ealing Broadway in London, Beaumont Shopping Centre in Leicester, and Crown Wharf Retail Park in Walsall.  The company also renewed Incentive’s contracts to provide similar services at Whiteley Shopping Centre in Hampshire and the Old Market in Hereford. 


Richard Nield, Head of Retail Operations at British Land, comments: “Incentive FM has proven to be a highly supportive partner, adapting quickly to our changing needs brought about by the pandemic. They have helped to ensure that our visitors and retailers are able to enjoy a safe, secure, and clean environment.”

Glenn Wilson, Director of Retail & Distribution at Incentive FM, adds: “Each of these sites has different needs based on variables such as footfall, demographic, and location which demonstrates our ability to successfully deliver value with our flexible, partnership approach whilst ensuring the British Land ‘Places People Prefer’ strategy is at the forefront of everything we do.

“Our portfolio of shopping centres and retail parks has grown significantly, and we are now responsible for over 40 sites across the UK.”

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Staff Reporter covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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