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International Receptionists’ Day 2021

05.05.2021, 10:06

International Receptionists’ Day 2021

Rapport, Compass Group’s managed front and back of house guest services business, is calling on all organisations to acknowledge the work of their receptionists on International Receptionists’ Day (12th May).

International Receptionists’ Day, first launched in in the United States in 1991, recognises the importance of the receptionist’s role in creating an important first impression and strengthening the guest experience.

Celebrations aim to promote pride and professionalism amongst receptionists for the essential role they hold within an organisation and provide receptionists with an opportunity to share stories and link up with other colleagues. Each year the initiative grows and is celebrated by companies across the globe.

The official website,, features a range of activities and initiatives that are open to everyone who wishes to show gratitude to receptionists in all sectors from healthcare to hotels and corporate sector.

As many organisations return to the workplace following the Covid-19 pandemic, this year’s celebrations are assuming even greater importance.

There will be competitions open to all with some great prizes on offer, including ‘Receptionist of the Future’ which invites participants to create a ‘recipe’ card detailing the qualities and special skills the role will require in coming years; as well as a reception-themed photo caption competition with prizes including spa treatments and theatre tickets.

International Receptionists’ Day is also supported by the AICR, which is the association of Front of House managers of five-star hotels around the world. Nicola Miller president of AICR UK, says the past year has been a challenging one with many receptionists being furloughed for long periods of time, and the members of her organisation will be making ‘extra special effort’ to show their appreciation.

Greg Mace, founder and managing director of Rapport, adds: “International Receptionists’ Day is the perfect way to celebrate the work of dedicated receptionists all over the world and we’re delighted to be getting involved once again. Supporting this initiative is an opportunity for us to celebrate the great work receptionists do and to raise their profile within our operations. This last year has been a tough one for so many front-line hospitality staff and we hope that every single receptionist who takes part will feel proud of what they do – they are truly exceptional people.”

CAMFIL HVAC Filtration Solutions

Staff Reporter covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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