Hertfordshire NHS Trust Contracts
Mitie has been awarded four multi-service contracts by the Hertfordshire Partnership University NHS Foundation Trust and Hertfordshire Community NHS Trust.
The new contracts, which were managed by Interserve prior to its 2020 acquisition by Mitie, will operate for five years and include the option of a two-year extension.
with the option to extend for a further two years, and see the group provide services for 75 buildings, including
Around 300 Mitie employees will deliver cleaning, security, portering, linen and laundry, catering and helpdesk services at 75 buildings including mental health facilities and inpatient units in Hertfordshire, Buckinghamshire, Essex and Norfolk – with all four contracts at the two separate NHS trusts being managed as a single account and a single team.
The company will additionally provide security services, including manned guarding, for Hertfordshire Partnership University NHS Foundation Trust’s Kingsley Green Campus where security officers will use a security app to create and update incident reports – a solution that allows sharing of information between colleagues and rapid response to incidents that compromise staff, patient or visitor safety.
The service provider has also announced it will roll-out an app to allow the Trust’s Estates Managers and Mitie’s Security Officers to receive real-time insights and updates in their mobile devices on relevant issues, such as protests or incidents with the police, taking place in the local community. The updates will be supported by security analysts at Mitie’s Global Security Operations Centre (GSOC), its intelligence and technology-led security solution, and will provide best practice and recommendations to help minimise the security risks for the Trust.
From the food available in the Trusts’ cafés and vending machines through to patients’ meals, Mitie will deliver catering services for Hertfordshire Partnership University NHS Foundation Trust and Hertfordshire Community NHS Trust – with catering provision also extending to a rollout of the company’s patient catering app that allows ward hosts to easily take patient meal orders and share them with the catering team, and helps ensure meals are suitable for each patient’s dietary requirements and preferences. Rolling out the app will also ensure the correct number of meals are prepared, minimising food waste.
Mitie will also be giving back to the community by donate proceeds from coffees and pastries sold in the Trusts’ cafeteria to local social enterprises which help homeless people find accommodation and work as well as accessing mental health support should they need to.
Alice Woodwark, managing director, Communities at Mitie, comments: “We’re very proud and excited to extend our relationship with Hertfordshire Partnership University NHS Foundation Trust and Hertfordshire Community NHS Trust. We’re committed to embedding our technology solutions and sustainability expertise into this contract to support the Trusts in their commitment to have a positive impact on the local community.”
Dean Raffles, Head of Operations, Estates and Facilities for Hertfordshire Partnership University NHS Foundation Trust and Hertfordshire Community NHS Trust, adds: “Well maintained and efficient facilities are an essential part of delivering excellent healthcare services for the local community. We’re pleased to continue our partnership with Mitie and look forward to working closely with the team to ensure our sites remain safe for service users and staff.”