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Westfield Shopping Centre Contracts

05.11.2021, 13:35

Westfield Shopping Centre Contracts

Mitie has won a new three-year contract with Unibail-Rodamco-Westfield (URW) to deliver security services at Westfield London and Westfield Stratford City, Europe’s two largest shopping centres.

The contracts, which also cover site patrol and control room management, include bespoke training for all 230 Mitie Security Officers on site to ensure they apply the latest practices to the delivery of security services in retail spaces.

Officers will additionally receive guest service training to equip them with the soft skills that are needed to support members of the public, and ensure a positive experience for customers visiting both shopping centres.

Mitie and URW have also committed to putting sustainability at the heart of operations by using only zero emission electric vehicles to help cut carbon emissions from transport on site. In addition to this, all Mitie colleagues will be provided with sustainable uniforms that are recycled once they are no longer needed, and the contract will see the creation of a paperless office for the Mitie team.

Technology will be embedded in the contract, with Mitie rolling out its Merlin 24/7 solution. Through this app, Mitie’s Security Officers at Westfield London and Westfield Stratford City will receive real time insights and updates to their mobile devices on relevant security issues. The updates will be supported by intelligence from security analysts both at Mitie’s Global Security Operations Centre (GSOC) and URW’s in house team. The system will also be used to share best practice and recommendations to the Security Officers on the ground.

Jason Towse, managing director for business services at Mitie, comments: “We’re extremely excited to have started our partnership with Unibail-Rodamco-Westfield with this new contract to deliver security services for their shopping centres in London.

“As experts in providing security services to many retail and public space customers, we look forward to using our industry-leading technology to support our frontline colleagues, helping create safe and secure environments for Westfield customers and ensuring they continue to have a great experience.”

CAMFIL HVAC Filtration Solutions

Staff Reporter

FMIndustry.com covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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