Inauguration of Business Insight Centre
Incentive FM has opened a new Business Insight Centre to support the delivery of data-driven ‘Connected Intelligence’ FM solutions.
Based at East Midlands Airport, the centre will house the company’s central help desk, with dedicated client teams responding to queries, managing compliance schedules and KPIs, and liaising directly with onsite teams via dedicated technology platforms,
MS Teams and Concept Evolution business intelligence and data analytics will be leveraged to ensure FM solutions are demand and data driven to optimise asset and service performance whilst monitoring quality output.
The new centre will further enable Incentive FM’s continuing implementation of smart building solutions and increased usage of IoT solutions that are transforming the FM sector.
Bruce McDonnell, managing director, comments: “Our new Business Insight Centre brings together our traditional help desk with an ability to gather and analyse business data to enable us to provide transparent and informed solutions.
“It also supports our recently announced specialist sector focus and will deliver an unrivalled customer experience. The world of FM is changing as a result of digital transformation and we are determined to be at the forefront of these changes.”