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Scheduling Housing Repairs in Real Time

Amey Secure Infrastructure will be deploying FLS VISITOUR field management software to optimise repairs scheduling for 150 field operatives working on 22,500 homes located on UK Ministry of Defence (MoD) estates in central and northern England.
The real-time scheduling platform caters for different building services, including heating, electrical works and general repairs – with better scheduling assisting Amey’s climate change target of reducing carbon emissions by more than 25 per cent over the next five years with a view to achieving Net Zero by 2040.
Amey is going live with FLS in the next quarter, including its customer experience self-service portal featuring SMS/email notifications for customers, real-time GPS tracking for operatives and advanced reporting to optimise scheduling. The contractor has targeting performance and task completion improvements for operatives of over 20 per cent.
David Smith, Group Digital Transformation Director at Amey Secure Infrastructure, says: “Working with FLS will help Amey to bring a step change of experience, both for the families receiving our service and for the tradespeople delivering it. It will improve the accuracy and transparency of day-to-day operations and generate additional data to optimise our future service. It brings the added benefit of helping us to reduce average travel time for colleagues, in turn reducing our overall environmental impact”.
Jeremy Squire, FLS UK managing director, adds: “We are delighted to be working with Amey Secure Infrastructure to meet such a vast housing maintenance responsibility, for those on the frontline of the UK’s defences.
“Amey has ambitious productivity and service level targets and FLS VISITOUR’s dynamic scheduling and customer
engagement capabilities will be significant enablers to achieve these.”
CAMFIL HVAC Filtration Solutions

Staff Reporter covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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