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Eurostar Multi-service Contract

Churchill Group is delivering train presentation, depot cleaning, office cleaning and visitor minibus services in London under a five-year £20 million contract with international high-speed rail service operator, Eurostar.

Execution of the contract began in 2021, following a six-week technical implementation period under an interim transformation manager who was recruited to oversee key implementation milestones.

Dedicated teams at London’s St Pancras International station are providing turnaround cleaning on trains between journeys, with in-transit, inter capital train presentation operatives ensuring cleaning and hygiene standards remain high throughout each journey. Churchill will also employ its hygiene programme, PRISM, to ensure customer safety and confidence.

The contract also includes cleaning and train presentation services at Eurostar’s Temple Mills depot in Stratford. These involve overnight cleans, periodic heavy cleans and external cleaning.

Focus on sustainability and technology

Churchill is investing significantly in technology and has integrated its Mo:dus reporting system with Eurostar systems to provide complete visibility of performance and productivity; also introducing a new, Uber style app for the minibus service to improve customer and user experience. 

The dedicated management team includes a QHSE partner to maximise focus on safety and competency, with the service provider working with Eurostar to implement an open book reporting system to manage costs as the sector recovers from the impact of Covid-19.

Sustainability is a key issue for Eurostar and Churchill will be recovering as much recyclable waste from trains as possible, moving to chemical-free cleaning where possible, and introducing electric 8 seat vehicles for the minibus service.

Loredana Nistor, train presentation manager at Eurostar International, says: “At such a critical time for our industry, we needed a partner with a strong track record of excellent cleaning and hygiene work.

“Churchill impressed us throughout the tender process, from its commitment to sustainability through to its use of data. Hiring a transition manager to bridge the period between our previous supplier and Churchill has been greatly appreciated and we’re confident that Churchill will help us maintain the excellent standards our passengers expect.”

Antony Law, Chuchill managing director, adds: “The Eurostar brand is synonymous with quality, and we’re delighted to have started this partnership. We’re using the full range of tools at our disposal to deliver an excellent service, including PRISM, Mo:dus and of course our highly trained cleaning operatives. We look forward to supporting Eurostar in helping passengers travel in comfort and safety.”

CAMFIL HVAC Filtration Solutions

Staff Reporter

FMIndustry.com covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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