O2 Telefónica Deutschland has appointed STRABAG PFS as the exclusive provider of integrated facilities management (IFM) services for its portfolio of 275 retail outlets, data centres and 15 office buildings across Germany, includes the 37-storey O2 Tower in Munich.
The three-year contract which takes effect from September 2022 includes a two-year option to extend, and governs delivery of mechanical and electrical (M&E), building fabric and infrastructure maintenance, portering and caretaker, and events management services – in addition to the operation of a 24/7 customer hotline, and the implementation of comprehensive energy and security management programmes.
Commercial functions to be managed by STRABAF PFS extend to the collection of contract and billing data for assets operated by O2 Telefónica, including its fleet of cars.
STRABAF PFS, which has been supporting O2 Telefónica’s fixed line operations in Germany with hard services since 2016, was selected to deliver IFM services under a separate contract relating to part of the Spanish telecoms operator’s portfolio in May 2017. The most recent contract represents a nationwide extension that will see it self-deliver many services across the entire portfolio.
Dirk Brandt, Managing Director of Key Accounts at STRABAG PFS, comments: “We look forward to the challenge of partnering with O2 Telefónica as its exclusive provider of facilities management and associated services in Germany, and on building on a relationship that has been based on trust.
“This long-term expansion of our contractual relations with O2 Telefónica will allow us to leverage our technical competencies, deliver even higher standards of service and, not least, implement and prove the effectiveness of our groundbreaking new energy management platform”.