A partnership between FM company Fisco UK and managed workplace services (MWS) provider Apogee Corporation is boosting machinery uptime by 28 per cent.
Under the partnership, Fisco UK has joined Apogee’s Affinity Partnership Programme to incorporate managed print services (MPS), managed IT services (MITS) and outsourced document services (ODS) into its expansive client offering.
Fisco UK turned to the workplace services specialist to strengthen and streamline its services after previous supplier arrangements resulted in poor IT management and a lack of cost transparency. Apogee was selected as a MWS partner for its long-standing reputation of service excellence, along with its strategic alignment with the company’s ethos of competitive pricing, customer-centric support, and automated efficiencies.
The Affinity+ Partnership has been mutually beneficial, with Fisco UK gaining additional buying power, resources, and access to Apogee’s industry-leading 200+ strong engineering team. The company is also supported by Apogee-led training for its internal salespeople, as well as gaining a percentage of revenue from any successful referrals. In return, Apogee now benefits from access to Fisco UK’s diverse and growing client base.
Seamlessly integrating into Fisco UK’s established facilities management offerings, Apogee’s managed workplace services have transformed the client experience. With access to unparalleled service excellence, complemented with fully supported HP technology, customers have seen a dramatic increase in uptime without any physical footfall throughout the estate. One client with 45 multifunctional devices even reported just four remote calls to Apogee – with each one resolved remotely within four hours, giving the fleet a remarkable uptime of 98 per cent according to the facility services provider.
The service excellence provided by Apogee’s dedicated teams has completely eliminated unnecessary touchpoints, giving our clients consistent access to quick, efficient, and reliable support
John Edmonds, account director at Fisco UK, says: “These client success stories are coming thick and fast following our partnership with Apogee. The service excellence provided by Apogee’s dedicated teams has completely eliminated unnecessary touchpoints, giving our clients consistent access to quick, efficient, and reliable support. And of course, the HP association provides further assurance that we can rely on Apogee to deliver every time.”
Aurelio Maruggi, Apogee CEO, adds: “We are thrilled to see the results of our partnership with Fisco UK. The company’s ethos and commitment to tailored and innovative customer-centric solutions closely align with ours, so I am confident that our joint offering to clients will continue to go from strength to strength.”
Author
