JLL Canada Expands Workplace Consulting Capabilities

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JLL has recruited a new Workplace Consulting team to its Canadian Project and Development Services business.

Susan Chang joins as Senior Vice President, Workplace Consulting, with Curtis Kjinserdahl appointed as a director and Eddy Zhao joining as an analyst.

The Workplace Consulting team will specialize in Real Estate Portfolio Optimization, Facility Planning and Programming, Workplace Strategy and Change Management, specifically in the representation of occupiers for the relocation, renewal or disposition of their space across Canada.

“The addition of Workplace Consulting to our Project and Development Services business will be greatly beneficial to our clients and will help them navigate the changing workplace environments,” explains Rob Ramsay, Executive Vice President, Project and Development Services, JLL Canada. “Workplace Consulting is essentially the evolution of space utilization and design. It involves a more detailed, holistic view towards assessing the occupier and its needs, in order that the resulting space requirements are optimal. Adding this service to our Project and Development Services offering puts us in a much stronger position to advise our clients and differentiates us in the marketplace.”

With almost 30 years of experience working on and leading teams on multi-faceted, complex projects, Chang is a strong, inspiring leader, facilitator, and strategist.  Prior to joining JLL, she most recently served as Principal and Director of Consulting at a large architecture and design company in Canada. Chang had responsibility for the global Consulting portfolio which included North America and Europe.


“I am excited to join JLL and merge my team’s expertise with their technology and world-class talent,” says Susan Chang. “Our approach is rooted in the spirit of exploration, client interaction & engagement, and the balancing of qualitative feedback and quantitative data synthesis and evaluation.”

Staff Reporter

Staff Reporter covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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