Case Study: Consolidating 426 Vendor Outsourcing Contracts into a Single-source Solution

EMCOR Facilities Services (EFS) provided a pharmaceutical client with an integrated facilities management (IFM) solution capable of meeting the demanding requirements of their high-performance, energy-conscious businesses.

At the same time, the solution met the operational reliability and cost management required for a successful outsourcing relationship, helping the client to standardize its facility processes, reduce costs, and drive continuous operational improvement.

Since beginning the contract, EFS have recorded a range of tangible benefits for the client, including:

Client Objectives

The client was looking to outsource its facility management services in order to better focus on their core business.

• Dropped outsourcing relationships from 426 to 1
• Less time spent in facilities management tasks
• Less contract management time and lower expense
• Clearer strategic focus
• Greater consistency and efficiency across budget and project management procedures
• Greater cost control and lower facilities services costs

Solutions

The IFM solution has changed the client’s facilities operations and procedures in a number of key ways, including:

• Implemented single-source for building, electrical, HVAC, and general maintenance
• Incorporated computerized maintenance management system
• Began tracking key performance indicators for continuous improvement initiatives
• Tailored project management guidelines, site budgeting procedures, and storeroom-management approaches for consistency
• Increased transparency of facilities services expenses

Client Background

The client is a leading global provider of manufacturing services to the pharmaceutical and biotechnology industries, operating manufacturing facilities across North America and Europe.