Case Study: Consolidating 426 Vendor Outsourcing Contracts into a Single-source Solution

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EMCOR Facilities Services (EFS) provided a pharmaceutical client with an integrated facilities management (IFM) solution capable of meeting the demanding requirements of their high-performance, energy-conscious businesses.

At the same time, the solution met the operational reliability and cost management required for a successful outsourcing relationship, helping the client to standardize its facility processes, reduce costs, and drive continuous operational improvement.

Since beginning the contract, EFS have recorded a range of tangible benefits for the client, including:

Client Objectives

The client was looking to outsource its facility management services in order to better focus on their core business.

  • Dropped outsourcing relationships from 426 to 1
  • Less time spent in facilities management tasks
  • Less contract management time and lower expense
  • Clearer strategic focus
  • Greater consistency and efficiency across budget and project management procedures
  • Greater cost control and lower facilities services costs

Solutions

The IFM solution has changed the client’s facilities operations and procedures in a number of key ways, including:

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  • Implemented single-source for building, electrical, HVAC, and general maintenance
  • Incorporated computerized maintenance management system
  • Began tracking key performance indicators for continuous improvement initiatives
  • Tailored project management guidelines, site budgeting procedures, and storeroom-management approaches for consistency
  • Increased transparency of facilities services expenses

Client Background

The client is a leading global provider of manufacturing services to the pharmaceutical and biotechnology industries, operating manufacturing facilities across North America and Europe.

Staff Reporter

Staff Reporter

FMIndustry.com covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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