With the 2023 Major League Baseball (MLB) season underway, an increasing number of baseball parks are using an AI-powered machine to reduce waiting times for long concession queues.
Mashgin, which bills itself as the “world’s fastest touchless self-checkout system”, has close to 200 kiosks in 16 MLB venues, with the latest deployments including loanDepot Park (the home to the Miami Marlins) and PNC Park (which is home to the Pittsburgh Pirates).
According to the company, the average transaction time for the machine is between 11 and 15 seconds (or up to four times faster than traditional cashiers), as fans pay by simply placing items on the kiosk tray and leave it to AI and cameras to identify and ring up the price of packaged goods, drinks and open-plated food items without the need for apps, barcodes or RFIDs.
Over the course of the 2023 season, Mashgin projects its kiosks will save baseball fans 14 million minutes of waiting in line—or the equivalent of 27 years of game time.
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