Jeannine Biviano has been appointed as the new Managing Director of Citizen Services for Serco Asia Pacific.
With her extensive experience in leading innovation and service transformation in health and social services across public, private and NFP sectors, Biviano brings a wealth of knowledge to the role.
Prior to joining Serco, Biviano held several high-profile positions, including Deputy Secretary roles in the NSW Government and executive leadership roles as CEO of Macquarie Area Health Service, General Manager at Catholic Healthcare and Executive Director Healthcare for Compass Group Australia.
According to Serco Asia Pacific CEO Peter Welling, Biviano’s appointment builds on the group’s service ethos as an impact partner in supporting governments to deliver efficient and effective social services. Welling praised Biviano’s achievements in reshaping public services and improving patient health outcomes through service delivery and redevelopment projects, stating that her experience complemented Serco’s leadership capabilities and would enhance its client offering.
Serco recognises that governments are under pressure to enhance customer experience across contact centres, health care and other essential public services and leverage new technologies.
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“Serco recognises that governments are under pressure to enhance customer experience across contact centres, health care and other essential public services and leverage new technologies. As an impact partner, we are continually evolving alongside industry as a leader in innovative service delivery,” Welling added.
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