Milind Shah Serco Middle East and Pangiam UK have formed a partnership to bring technology-enabled guest experiences to airports in the Kingdom of Saudi Arabia and the UAE.
The aim of the collaboration is to make journeys more effortless, secure and memorable, while also increasing throughput and reducing queues.
Serco, which already has a 75-year heritage in the region’s aviation sector, will work closely with Pangiam to enhance the focus on the passenger and optimize performance, growth and cost efficiency for airlines, airports and governments.
Dubai International Airport alone saw annual passenger numbers reach over 66 million in 2022, highlighting the fundamental need for world-class customer experiences to enable the smart connected airports of the future.
The partnership will leverage the companies’ collective expertise across private and public sectors, bringing experience in managing complex technology integration and guest services.
The customer’s airport experience starts well before they set foot in the airport
Samantha Rowles, Operations Director in the Transport sector at Serco Middle East, says: “The customer’s airport experience starts well before they set foot in the airport. We need to deliver personalized guest experiences that cover the entire journey, from the moment of booking, arriving at the airport, collecting luggage to reaching their destination.”
Patrick Flanagan, Chief Operating Officer and co-founder of Pangiam, adds: “We are proud to partner with Serco Middle East to bring together our collective focus on technology to create the smart airports of the future.
“The signing highlights our ambition to further help shape the airports of tomorrow so that the UAE and the Kingdom of Saudi Arabia have a major opportunity to become world-class leaders.”
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