ABM UKABM has more than doubled the number of airlines it serves at Manchester Airport, increasing its headcount by over 160 per cent following the award of three new contracts.
The multi-year contracts involving 10 airlines mark a significant increase in presence at the Northern aviation hub, which is in the final stage of a £1.3billion transformation programme. ABM’s aviation division offers cabin cleaning as one of its two core services, with decades of successful service delivery experience and world class expertise. With cabin cleaning contracts at all major UK airports, the new partnerships are part of ABM’s strategic growth plan.
As part of the agreements, ABM has invested significantly in new ground equipment including four minibuses, one high lift, one water service unit, one waste trailer and a duty manager car. The partnerships will also see the company supporting the ambitious growth plans and passenger experience campaigns from the different airlines with impeccably clean and hygienic planes, courtesy of ABM.
Our relationship with Manchester Airport spans many years having provided cabin cleaning and passenger assistance expertise successfully across the airport ecosystem.
Jim Niblock, ABM Managing Director for Aviation, says: “Sustainable service delivery is highly dependent on a happy and engaged team on the ground. One contract has meant a significant number of new team members which is why management implemented regular crew room visits, and numerous one-to-ones with individuals in advance of contract mobilisation.
“We fully integrated each team member to ensure understanding of the wider operation, listened to their requests and actioned everything possible to ensure we launched with a motivated team. The fact that we had 100 per cent attendance on day one is a testament to that all important focus on engagement.
“Our relationship with Manchester Airport spans many years having provided cabin cleaning and passenger assistance expertise successfully across the airport ecosystem. With the airport now in the final stage of its transformation programme, it is the perfect time to significantly increase ABM’s presence.”
ABM provides airside and landside support at multiple airports around the world and has developed an “18-touchpoint customer journey model” which uses data-driven insights to integrate curb-to-plane airport facility solutions supporting safety, customer service and revenue goals.
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