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Keeping Public Transport Safe in Essex

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A 15-month pilot project between Amulet and several councils in Essex will see Transport Safety Officers (TSOs) coordinating with c2c, Greater Anglia, Ensign Buses and the British Transport Police to make the travel experience more secure for passengers, rail and bus staff.

TSOs are specially trained staff who deal with low-level nuisance and disorder, champion strategies that tackle Violence Against Women and Girls (VAWG) and target hotspot routes and locations on public transport.

As part of the Government’s Anti-Social Behaviour Action Plan, the Department for Transport has committed £2.5m nationally over two years to pilot an expansion of the TSO model. The councils were awarded £490,000 in a bid to reduce antisocial behaviour.

Six newly recruited officers began operating at specific locations on railway links across Essex and certain bus stations in February 2024. They will undergo training and vetting to effectively handle low level nuisance and disorder incidents. Their duties will involve patrolling designated routes and locations, complementing the efforts of other safety personnel.

While the primary focus of the TSOs will be on engagement and education, they will also possess enforcement powers, including the authority to issue fixed penalty notices for specific anti-social behaviours.

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Amulet is one of a select group of companies that has been endorsed by the Police Crime Prevention Agency to deliver Community Safety Accreditation Scheme (CSAS) and Railway Safety Accreditation Scheme (RSAS) training.

Security officers with CSAS and RSAS accreditation receive certain powers focused on safety and security, including policing activities such as traffic control, confiscation of alcohol and the requirement for a person’s name and address. Amulet trains its own officers as required, as well as those from other security companies.

Kieran Mackie, managing director at Amulet, says: “We’re thrilled to be part of an innovative new pilot that extends the roles of TSOs at certain bus stations. We take great pride in the training our officers, and this is a setting where they can flourish. We look forward to working with all stakeholders on this pilot and hope that its success will lead to a nationwide rollout.”

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Staff Reporter

FMIndustry.com covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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  • Staff Reporter

    FMIndustry.com covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

    View all Articles

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