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Halfords Awards Engineering Maintenance Contract

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Mitie has been awarded a new £50 million contract with cycling and motoring retailer Halfords Group to provide engineering maintenance services at over 950 sites across the UK and Ireland, including garages, retail stores and offices.

Under the 5-year agreement, the facility services provider will oversee the planned and reactive maintenance of building equipment including heating and ventilation systems, lighting, cooling systems, boilers and plumbing across Halfords Group’s estate, delivered by Mitie’s expert team of nationwide mobile engineers.

Mitie’s technology-led approach to facilities transformation will underpin the contract, and support maintenance requests including callouts for leaking roofs or faulty boilers through award-winning workplace app, Aria. The app enables facilities personnel at Halfords Group to communicate directly with Mitie engineers, so that they can send and receive information to help issues be resolved faster or even prevent them from occurring in the first place.

We are pleased to have Mitie as a Strategic Partner supporting our Store, Garage, Mobile and Commercial networks.

Mitie will also roll out its insights platform, Mozaic, which gives site managers access to data such as the status of maintenance jobs, time to complete and first-time fix rates on a live dashboard. The data can be filtered by site, building or equipment type, to give both the Halfords Group and Mitie teams oversight of the jobs being completed across the estate and provide intelligence on where equipment could be operating more efficiently, such as replacing a heating system which is repeatedly malfunctioning to prevent future repair costs and downtime.

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Dan Guest, Managing Director, Technical Services, Mitie, says: “We’re proud to have secured this new contract with Halfords Group. We look forward to bringing our facilities transformation expertise and using technology and data to provide Halfords Group with greater insight across its estate and keep its buildings running smoothly.”

Jon Hill, Group Maintenance and Compliance Manager, Halfords Group, adds: “We are pleased to have Mitie as a strategic partner supporting our Store, Garage, Mobile and Commercial networks. Mitie will enable cost and operational efficiency through their use of technology, giving us greater insight into our physical asset lifecycles. This in turn will support our colleagues and customers in improved services and safety.”

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Staff Reporter

FMIndustry.com covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

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  • Staff Reporter

    FMIndustry.com covers the latest news, trends and opinion from the facilities management (FM) and corporate real estate (CRE) sectors. The FM market is currently estimated to be worth USD 1 trillion annually and is projected to grow at a compounded annualised rate of approximately 5% between now and 2026.

    View all Articles

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