British Airways has appointed ABM to provide cabin and secure cleaning services across its fleet of aircrafts at London Heathrow’s Terminal 3 under a new five-year contract.
The partnership with the airline will include services on both short-haul and long-haul flights, and introduces over 10 extra night cleans—a new addition to ABM’s service offerings at the airport where it already employs more than 600 staff.
David Stonebanks, Head of Critical Services at British Airways, says: “We adhere to the highest standards at British Airways, and we are confident in ABM’s ability to deliver operational excellence through its commitment to exceptional standards. We look forward to working together and ensuring we deliver the very best for our customers.”
The contract has secured employment opportunities for the local community, including a new night crew. ABM has invested and grown the fleet sustainably, including the introduction of additional electric vehicles and other assets including mobile steps.
ABM, an inflight supplier accredited by the Civil Aviation Authority (CAA), also offers logistical support to British Airways through its logistics centre which stores and supplies consumable goods that are used onboard including cleaning products, pillows, blankets and duvets.
This win with British Airways is a testament to our strategy of accelerating growth at Heathrow. Thanks to the strength of our fantastic customer base…
Jim Niblock, ABM Aviation Managing Director, comments: “Providing exceptional cabin and secure cleaning services is key to enhancing the passenger experience and ensuring aircrafts are maintained
to the highest standards, every time. We’re delighted to have been chosen to deliver this contract – it’s wonderful to be working with British Airways once again.
“This win with British Airways is a testament to our strategy of accelerating growth at Heathrow. Thanks to the strength of our fantastic customer base—many of whom have been with us since the challenges of the COVID era—we’ve developed a deep well of talent, expertise, and resources who understand London Heathrow’s unique operating structure. This positions us for continued success and growth in this critical hub.”
With a presence at 15 airports across the UK and Ireland, ABM’s aviation services include cabin secure cleaning, ground handling, PRM, bussing, airside logistics, security and travel retail and customer service ambassadors. Using data-driven insights and innovative technologies, the facility services provider offers integrated pavement-to-plane airport facility solutions to support safety, customer service, and revenue goals.
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