Photograph: Matthew Maaskant. (photo: Matthew Maaskant)
Photograph: Matthew Maaskant.
03.01.2016, 11:29

UK Facilities Management Outsourcing Market

Company News

AMA Research have published the 4th edition of the 'Facilities Management Outsourcing - Corporate Sector Report – UK 2015-2019 Analysis'.

AMA Research have published the 4th edition of the 'Facilities Management Outsourcing - Corporate Sector Report – UK 2015-2019 Analysis'. The report offers a unique view of this substantial market, focusing on the outsourced management and delivery of non-core services within corporate end-use sectors including commercial offices, retail, entertainment & leisure, manufacturing & warehousing, energy & utilities and privatised transport services.

Key issues covered:

Specific analysis of the FM Outsourcing market within the corporate sector – sector sizes & trends, key market influences, penetration of FM outsourcing, mix by end-use sector, forecasts and potential opportunities as the market sector recovers.

Review of key corporate application areas - sector sizes, key market influences and trends, implications for FM providers, future prospects and areas of opportunity for FM provision.
Review of market structure and leading providers – consolidating supply structure, diversification of service provision and company profiles for the leading contractors within the private commercial sectors.

Particular areas of insight include:

Market activity within the corporate sector from 2009 to 2015, with forecasts through to 2019.
Positive future prospects are influenced by the improving economy, growing added value opportunities, greater use of integrated FM services and more international contracts.
Impact of Compulsory Living Wage on the overall FM market and on the corporate FM market in particular.

Impact of the skills shortages in certain, more highly skilled sectors may constrain growth.

Some of the companies included:

Amey Group, Aramark UK, Babcock International Group, Balfour Beatty Workplace, Bouygues Energies and Services, Capita Group, Carillion, Cofeley, Deloitte Real Estate, EC Harris, Emcor UK, Eric Wright, Europa Support Services, Facilities Services Group, G4S, Gardiner & Theobald, Incentive FM, Integral UK, Interserve, Inviron, ISS UK, John Laing, Johnson Controls, Kier, Mace Macro, Mears Group, MITIE, Morgan Sindall, Mouchel, Norland, Norse Group, OCS Group, Rentokil Initial, Robertson Group, Serco Group, SGP, Skanska UK, Sodexo, Turner, Vinci, Volkerfitzpatrick.

Key areas covered in the report include:


Review of Corporate FM Outsourcing market – estimates of market size from 2009-2015, with forecasts for the period from 2016 to 2019.

Key market influences – macroeconomic factors, construction output, and legislation. Market maturity in most end use sectors, growth opportunities, greater client integration, greater emphasis on added-value FM contracts, improving confidence levels in business and office sectors. Future opportunities and threats.

Market mix among corporate end use application Areas – Offices, Retail, Leisure and Other. Future opportunities and potential for growth in each sub-sector.

Penetration of outsourcing in the corporate sector – level of maturity, trend to TFM and BPO. Influence of consolidation in the industry, influence of internationalisation of the industry and trend towards more international contracts.


Commercial Offices – sector performance, key influences, take–up and vacancy rates in Central London, Regional office review. FM outsourcing penetration, influences and trends. Future prospects and opportunities, improving levels of business confidence and potential influence on the market of increased speculative build.

Retail – sector performance and key influences across retail outlets and shopping malls. FM outsourcing penetration, influences and trends. Future prospects and opportunities against a background of increased Internet purchases, greater warehousing requirements and lower levels of large scale retail space being constructed.

Leisure and Entertainment – sector reviews for Hotels, Restaurants & Cafes, Pubs & Clubs, Betting & Gaming Facilities and Leisure & Sports Clubs. FM outsourcing penetration, influences and trends. Future prospects and opportunities.

'Other' End Use Sectors – sector reviews for Manufacturing & Warehousing, Energy & Utilities and Privatised Transport Services. FM outsourcing penetration, influences and trends.

Future prospects and opportunities in the light of the improving industrial environment, particularly in advanced manufacturing, electronics, automotive, aerospace and within the Enterprise Zones.


Review of origins of FM companies and supply structure. Share groupings of the major companies across the FM industry.

Key trends – large number of recent acquisitions & mergers, market entrants, impact of market maturity, expansion and diversification of service provision, market consolidation.

Market profiles for leading FM providers to Corporate application areas, covering over 40 major providers and niche specialists – outline includes company size, growth trends, areas of specialisation, some sector strengths and major contracts.



Overview of the overall bundled Facilities Management Market - estimates of total market size from 2009-2015, with forecasts for the period from 2016 to 2019.

Key market influences and future prospects – macroeconomic factors, diversification in service provision, increasing maturity in a number of end use sectors, trend towards TFM and 'bundling' and legislative influences. In 2015, the market value for outsourced 'bundled' services and TFM within the corporate sector was adversely affected by the decline in construction across a wide range of private sector markets between 2008 and 2013, but more recently, the market has seen some improvements in terms of number of contracts, business confidence levels, a generally improved economy and good growth in the financial and service sector. This has led to reasonable growth in the market and optimism for good growth over the next few years. Nevertheless there remain sustained pressure on margins, reflecting consolidation in the market and greater numbers of larger FM contractors who are intent on ensuring they win enough business to fill their capacity.

There are expected to be inflationary pressures from the introduction of a compulsory Living Wage in 2016, perhaps squeezing the contractor margins, particularly in the public sector where budgets remain under pressure. In any event this is likely to create some inflation in the marketplace. Some of the growth forecast from 2016 onwards incorporates an impact from this change. However, there are greater pressures to create efficiencies through both cost and energy savings. Energy management is commonly incorporated in FM contracts, with providers likely to become key players in the delivery of energy/carbon reduction, and this may favour specialists with expertise in energy management.

Commercial offices represent the largest end use sector accounting for over half of the market by value, followed by the retail sector. The leisure & entertainment sectors also account for a significant share. Certain sectors of the corporate FM industry are likely to offer greater opportunities than others, in particular the office sector in the south east is continuing to show good growth. The leisure sector is expected to continue growing though the retail sector remains under pressure from the growth of the Internet and the Omni-channel and Multi-channel operations. This seems likely to limit the opportunity for substantial new developments of larger scale retail parks, though it may create opportunities in the warehousing sector.

However, facilities outsourcing within the corporate market is considered to be mature across most sectors, with around 75% of services by value thought to be outsourced in some way. Commercial offices and retail are approaching saturation point and as such, growth is largely reliant on expansion of these sectors. The FM market has experienced a number of mergers and acquisitions over the last few years, influenced by market maturity, as well as changes in the economic climate. This consolidation is likely to continue over the short term with tightening margins and a challenging economic environment.

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UK Facilities Management Outsourcing Market

AMA Research have published the 4th edition of the 'Facilities Management Outsourcing - Corporate Sector Report – UK 2015-2019 Analysis'.

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