Novartis, Inc.:

Tranche of Global Contracts for ISS

Novartis, Inc.:
ISS A/S and ISS Taiwan have been selected for major integrated facilities management (IFM) contract awards and extensions by Novartis, Rolls-Royce and Mitsui Fudosan as February gets off to a great start.

ISS A/S and ISS Taiwan have announced major contract awards and extensions from Novartis, Rolls-Royce and Mitsui Fudosan as February gets off to a great start.


Expansion of Novartis Partnership

ISS  has agreed with global pharmaceutical company, Novartis, to significantly expand their partnership to cover all sites across 24 countries in Europe. Furthermore, the contract has been extended to run for an additional two years until 2019 and the contract scope in existing countries has been expanded.
Transition is in progress in a number of countries, and once the expanded contract is fully mobilised during H1 2016, the number of employees servicing Novartis will increase from approximately 1,200 to more than 1,500. 
“We are delighted and very proud of this expansion and extension. It is a clear testament to the strength of our integrated service offering, to the skills of our employees, and to the level of trust and partnership we have built with our customer. Everyone at ISS involved in the partnership will do their utmost to ensure that we exceed the expectations,” said Andrew Price, Chief Commercial Officer of ISS A/S.
ISS started servicing Novartis in 2012 and has expanded the contract scope in 2013, in 2014, and again in 2015. ISS provides the pharmaceutical company with a full Integrated Facility Services solution, including food services (catering), cleaning, reception services, grounds maintenance, technical services, site security, space planning and project management.
Integrated Facilities Management (IFM) for Rolls-Royce in Asia and the Americas 
ISS A/S and Rolls-Royce, a global market-leader in high performance power systems, have signed a new contract whereby ISS will deliver integrated facility services to Rolls-Royce in the Americas and Asia.

The following services will be part of the integrated solution to Rolls-Royce: Facility Management and Operations, Maintenance, Security, Catering, Cleaning, Reception, Office Services, Grounds and Landscaping. The contract covers the US and Brazil (Americas) as well as Singapore, China, India and Indonesia (Asia).

Commenting on the announcement, Mr. Price said: “We are excited and proud that Rolls-Royce has chosen ISS as a partner in these important markets, and we are very much looking forward to building a strong partnership with Rolls-Royce. This is a significant win for ISS, and a testament to the strength of our integrated solutions among major international customers and our global reach. The contract covers emerging markets in Asia and Brazil. It also covers the strategically important mature markets in North America, and therefore represents real opportunity for future growth”.

The initial preparations for the service delivery have already commenced, and the contract is expected to be fully operational from 1 April 2016. The contract will run for five years. When fully implemented, the contract is expected to cover facilities with a total area of 541,000 square meters. ISS estimates to allocate 300 employees to service the 26 main sites covered by the contract.


Mitsui Fudosan

The Japanese Mitsui Fudosan Group has signed a new contract with ISS Taiwan to handle Integrated Facility Services (IFS) in their first Taiwanese outlet mall. During normal operations, ISS Taiwan will have more than 100 employees on-site and about 150 employees in peak season.

The two-year contract entails technical maintenance, repair, security, cleaning, food court services, parking management, and auxiliary services on 67,000 square metres. ISS Taiwan has been fully responsible for these services since the contract commenced in December 2015.

The construction of the Taiwanese outlet mall was completed in January 2016, and holds 220 stores including outlet shops, restaurants, food courts, a cinema complex, and a luxury supermarket on the premises. The mall consists of equal parts of modern and traditional constructions. In addition to a traditional style of enclosed stores, the mall comprises unique open shopping areas.

The outlet mall is the Mitsui Fudosan Group’s first project in Taiwan and the second overseas commercial property in which the Japanese Group is the major investor.


ISS Facilities Services


ISS Facilities Services

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