Daar Lodge in Dumfries & Galloway offers sheltered housing for older people. (photo: )
Daar Lodge in Dumfries & Galloway offers sheltered housing for older people.
23.08.2018, 18:33

Helping Protect the Elderly and Vulnerable

Company News, Contract Awards, Health, Safety, Security & Environment, EMEA
Chubb Fire & Security’s Community Care business is furthering the safety of elderly and vulnerable residents under the care of the Dumfries and Galloway Housing Partnership (DGHP) with a new monitoring contract for their sheltered housing properties. Chubb is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp. (NYSE: UTX).



The monitoring service connects a resident’s warden call and home alarm system with Chubb’s 24-hour alarm receiving centre (ARC). If a resident triggers an alarm, skilled operators at the ARC are able to respond immediately. They have access to the medical notes of each user, and instructions on whom to contact in the event of an emergency.


The system will oversee nearly 270 sheltered properties and includes monitoring of a range of warden call and alarm systems, including third-party technologies. Jeanette Barnes, Head of Supporting People, DGHP, said mobilisation went very smoothly:


“Transferring all contact and medical details, as well as updating all systems to the new monitoring centre was no small job, but it was handled very well by Chubb managers and engineers,” she said. “All site visits were timely, and management were very accessible and responsive to queries. Overall communication was excellent and this gives us great confidence for our future business relationship with Chubb.”


Chubb was able to demonstrate in the competitive tender that it could exceed industry standards regarding how quickly calls are answered, as well as delivering cost efficiencies to the housing partnership.


“We were impressed by Chubb’s understanding of dealing with vulnerable people, and in their understanding of the importance of communication,” Barnes said. “When incidents happen overnight, housing managers need to be made aware as soon as possible, and we are confident that Chubb will be able to provide this critical service.”


DGHP is a registered social landlord providing homes to 10,300 tenants and has a programme to build new high-quality, affordable housing across the region.


For more information visit




Article rating:

vote data

Leave a reply

 (photo: Rentokil Initial plc)
News Editor  - 01.03.2018, 08:30

Strong Growth from Rentokil Initial

FTSE 100 business services group Rentokil Initial has announced revenue growth of 14.5 per cent and on-going operating profits of 14.8 per cent in preliminary results for the year ended 31 December...

The Pembury Tavern. (photo: )
Delta Security  - 17.10.2018, 09:40

Delta Security Upgrades Security at Hackney Pub

Delta Security s helping to protect patrons, staff and property at Hackney’s Pembury Tavern with the installation of a new security system, including an IP-based CCTV solution, roller shutters and...

 (photo: Sodexo APAC)
Sodexo S.A.  - 09.11.2018, 14:41

Sodexo APAC Embraces Latest Workplace Trends

Sodexo's new APAC House regional headquarters building in Singapore incorporates a suite of digital innovations designed to make work life simpler, more productive and, above all, more enjoyable.

(Photograph courtesy of Tookapic). (photo: )
Marissa Francis  - 05.03.2018, 17:13

The Definition of 'Clever'

Marissa Francis, Heating Ventilation and Air Conditioning (HVAC) Improver with ABM UK, explains why university isn't the only route into facilities management.

New chargepoint installation at Southampton Airport. (photo: Southampton Airport)
AGS Airports  - 26.03.2018, 11:30

Southampton Airport Adds EV Chargepoints

Southampton Airport is helping power the growing number of electric vehicle (EV) drivers on UK roads with the installation of seven new Pod Point 7kW chargepoints in its short stay and priority...

 (photo: )
FM Editor  - 31.05.2019, 02:42

King's College Hospital Contract

Artic Building Services will provide HVAC maintenance services under a new contract with the King's College Hospital NHS Foundation Trust.

Penn State University. (photo: )
FM Editor  - 03.04.2019, 19:36

BACnet Site Manager for Big Building Networks

Vancouver, BC based Optigo Networks will be releasing its Visual BACnet Site Manager aggregation tool for different capture nodes across building and campus networks on 25 April. The tool was...