(photo: Above All Images/Ian Hay)
06.03.2019, 17:25

Bluewater Extends Incentive FM Contract

Contract Awards, EMEA, Retail, Service Provider News

Bluewater Shopping Centre in Kent, one of Europe's largest retaila and leisure destinations, has renewed its integrated facilities management contract with Incentive FM.


Under the terms of the five-year contract extension, Incentive FM will continue to provide security, cleaning, M&E, concierge, landscaping and administration services at its 240 acre site in Stone, Kent, which includes 1,750,000 sq ft of retail and leisure space and attracts footfall of 28 million visitors annually. 


Incentive provided FM consultancy services to the centre which was built by Australian property developer and construction company, Lend Lease, prior to its official opening on 16 March 1999.


Commenting on the decision to renew the contract, Robert Goodman, Senior General Manager at Bluewater, said:

"Incentive FM has thoroughly impressed us with its ability to consistently deliver an exceptional level of service throughout our relationship. Their commitment, expertise and ability to adapt to meet our needs, providing a value driven service, combined with their dedication to staff welfare, made them the perfect company to continue to deliver services at Bluewater."


Bruce McDonnell, Incentive FM managing director, said:

"Having provided dedicated services at Bluewater for the last 3 years, we completely understand the infrastructure in place and what is required to provide a range of world-class services that deliver the perfect guest experience.


"We are extremely proud of our achievements at Bluewater and we look forward to continuing to develop this relationship for many successful years to come."


Bluewater achieved a third-place listing in GlobalData's 2018 ranking of the UK's "Top 10" shopping centres. The development is owned by major UK institutions, Prudential and PRUPIM, Land Securities, The Lend Lease Retail Partnership, and Hermes.



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