Banking on Speed
OSG Group subsidiary and omnichannel billing and payment solutions provider, Communisis, has achieved key milestones in BPO contracts with UK retail banks, following the installation of ultra-high volume scanners and capture software.
The company has announced its Leeds bureau, which opened with 300 staff to service a contract with a UK high street bank a year ago, is digitising up to 40,000 cheques a day (or double the volume originally envisaged) using scanners and software supplied by Imaging Business Machines L.L.C. (IBML).
A dedicated workflow process uses OCR to extract cheque details from captured images, including dates, payment amounts, the names of recipients and signatures, and integrate them with the bank's back-end systems.
Communisis also reports a second contract with an unnamed "Big Four" British bank is using similar technology to deliver on-site digital mailroom and document scanning capabilities following the award of a long-term contract that has seen 460 former bank employees located at three sites transfer to the company's facilities management division under a Transfer of Undertakings (Protection of Employment) regulations (TUPE) transfer.
Alex Morris, Head of Enterprise Content Management at Communisis, says:
"We think these are some of the quickest turnaround service level agreements (SLAs) in the United Kingdom for the volumes processed with the highest accuracy and quality standards maintained."