(photo: Alex Knight)
16.12.2019, 12:36

Transforming FM

EMEA, Technology, Service Provider News

New research from Mitie suggests almost half (48 per cent) of Facilities Managers are missing out on the benefits of digital transformation by failing to adopt new technologies quickly enough.


The report, Digital Transformation: Is Facilities Management Ready?, reveals that just seven per cent of FMs say they are constantly seeking to identify, trial and implement new technology solutions to stay ahead of the curve.


Almost one in ten (8 per cent) say they are not interested in deploying new technology, with almost a third (32 per cent) indicating they will only use mature or proven technology. A further eight per cent say, although they are interested in new technology, they simply don’t have the bandwidth.


The research revealed that security and access control is one of the areas most likely to be highly impacted by digital transformation. In fact, the security sector seems to be ahead of the curve, with nine in ten (90 per cent) respondents saying they were already making progress in digitising their security or access control. The research shows that respondents believed digitally-enabled remote monitoring and remote guarding offer clear cost efficiencies, as well as a more agile response to incidents.


When asked whether they agreed that facilities management will have undergone extensive digital transformation by the year 2030, four-fifths of respondents (80 per cent) strongly or mostly agreed with this. This suggests that over the next ten years FMs who are currently wary of new technology will have been convinced otherwise, whilst those struggling with capacity will have found a way to tackle this restraint.


With over a third (35 per cent) stating that cost efficiency is the most important factor shaping service delivery today, any technology will need to prove return on investment. However, along with security/access control, energy efficiency and mechanical and electrical (M&E) maintenance are highlighted as the areas deemed most likely to be highly impacted by digital transformation. Likewise, many FMs (92 per cent for energy management and 84 per cent for M&E maintenance) cite that they are already making progress in digitising these areas.


For many, the adoption issue is closely linked to a lack of knowledge. Around a third of respondents (31 per cent) reported ‘lack of internal expertise to select suitable facilities management solutions’ or a ‘lack of understanding of digital transformation technologies’ (27 per cent) as the top barriers to investing in digital transformation. Moreover, three in ten (30 per cent) also cited ‘lack of staff expertise to run facility efficiency projects’ and a ‘lack of staff bandwidth to analyse and act on data’ (28 per cent) as the top barriers to realising business value from it.


To help address these issues, Mitie has continued to invest in technology and embed it into the range of services it provides. This includes its data-driven Connected Workspace offering, as well as its market-leading MiTec centre in Belfast, Global Security Operations Centre (GSOC) in Northampton, and Service Operations Centre (SOC) in Bracknell. The insights gained from these technologies and centres of expertise allow Mitie to offer customers an increased level of flexibility and control, bringing the benefits of digital transformation to their services.


Jason Towse, Managing Director, Business Services, Mitie, comments:

"The research clearly shows that the digital transformation of the security sector will be central to delivering increased productivity and cost savings to the whole facilities management industry. Embracing technology not only improves efficiency but is also key for organisations to stay ahead in the fight against ever-more sophisticated criminal activity.


"It’s gratifying to see that nearly all those asked were already making progress in digitising their security operations, and we hope that this report will help others benchmark themselves against their peers and understand the wider opportunities that digital transformation can bring."


To download a copy of the Mitie report, visit




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