Roofing: How to Avoid Being Starstruck
Despite their allure, roofing contracts for high-profile clients have the potential to make, as well as break, company reputations and require an extra vigilant approach.
Keep Health and Safety the Priority
If you know your staff occasionally let a few health and safety protocols slip on the job, you need to tighten things up. Letting things slip by can lead to complacency and this is when accidents can happen. Go over every protocol with your staff and make sure they fully understand the importance of these practices.
You might also want to consider conducting a review of your safety gear. It would be incredibly embarrassing for your company to have an accident due to sub-standard safety gear. If you are unsure about anything, take the hit and replace it. If you can pick up another high-profile job afterwards, the costs will be more than worth it.
As a roofing contractor, you will already have a collection of insurance policies to cover items like your tools and your vehicle, but one thing that might not be covered is your materials.
If you are collecting roofing materials from a supplier and taking them to your site yourself you might want to consider investing in a goods in transit insurance policy.
This is an incredibly important policy. The right goods in transit insurance will help you cover the cost of any damage that might occur to your goods and many other problems. If you are transporting something like an expensive type of slate to the build, this could be expensive to replace if something happens en route. Protect your materials and your business at the same time.
Be Conscientious and Professional
Working on high-profile sites means you could come into contact with famous or well-respected figures. Fixing the roof for a celebrity means that you will be allowed access into their home and it can be a little overwhelming for someone who is a massive fan.
You need to make sure that you do not become too starstruck by being in the presence of the customer. Treat them just like any other job and give them the best service you can. Make sure your staff do the same. This is the best way to deal with any high-profile client. If you can treat them professionally at all moments, there is more of a chance that they will recommend you to friends and family; potentially earning you more business.
Your first high-profile client can be intimidating. The sooner you can treat them like any other client, the better the experience will be. Sharpen up your business practices and make sure everything is the best it can be before you go into the job. If you can deliver a flawless service, there is more of a chance of your business getting recommended for further jobs.