In his new role, Townsend - who has spent the last ten months in a contractor role supporting ABM UK's HR team, will refine the company’s talent management strategy for business units in the UK, Europe, and the Middle East. Initial priorities will include driving greater alignment in the UK with a new HR operating model in areas such as talent, rewards and HR shared services, while leading the company’s HR business partners.
He brings a wealth of talent to ABM as a proven, performance-driven and business-minded HR leader with comprehensive experience across a wide range of sectors including media technology, manufacturing, outsourced services, and facilities management.
Prior to joining ABM, Townsend served as HR Director at Renaissance Services SAOG, an international facilities management and service solutions company, he supported the transformation of the business in Oman, Dubai and Abu Dhabi by designing a best-in-class HR function. Prior to this, Townsend spent 22 years as HR Director of Mitie’s FM division.
Discussing the appointment, Townsend said:
"Having spent time immersing myself in the ABM business this last year, I’m ready to develop and drive forward plans which place the business at the very cutting edge of the industry in terms of talent, development and world class processes."