Customer Service


Celebrating Hispanic and Latinx Culinary Talent

16.09.2021, 07:47 Celebrating Hispanic and Latinx Culinary Talent Aramark is recognising the contribution of Hispanic and Latino American employees through two initiatives dedicated to Hispanic Heritage Month in the United States. Launched by Congressman George E. Brown in 1968 in appreciation of the cultural and economic contribution of U.S. citizens whose families originated from Mexico, Spain, the…

Foodservice & Catering

Bali Airport Awards Food and Beverages Contract

26.05.2021, 16:43 Bali Airport Awards Food and Beverages Contract Autogrill subsidiary HMSHost has been selected to operate food and beverages concessions at the I Gusti Ngurah Rai International Airport in Bali. The contract, which was awarded followed a competitive tender, has an estimated value of 59 million euros over its 5-year duration, and will includes…


The Festive Make or Break?

16.12.2020, 15:34 The Festive Make or Break? Tim Morris, Cymphony managing director, explains why telephone answering services are particularly in demand over the festive season. After a tough year in the property sector, everyone deserves a break over the festive period. However, with a survey of 1,600 businesses from BT finding that a missed call…

Life Safety

Inspiration in HR

27.11.2019, 01:21 Inspiration in HR Integrated UK security, cleaning, front-of-house and support services provider Axis Group has won an “Inspiration in HR” award at this year’s Security and Fire Excellence Awards.   Naomi Austen at the awards ceremony. © Axis Group The award follows ServiceMark Accreditation for the group from The Institute of Customer Service,…


ServiceMark Accreditation for Customer Service

08.10.2019, 14:31 ServiceMark Accreditation for Customer Service With National Customer Service Week underway in the United Kingdom, Axis Group has become the first company in the cleaning, security and reception services sectors to receive ServiceMark Accreditation from the Institute of Customer Service. ServiceMark is a UK-wide standard recognising an organisation’s achievement in customer service, and…


Recognition for UniFirst Development Program

15.03.2019, 15:55 Recognition for UniFirst Development Program UniFirst Corporation’s LEAP (Leadership, Education, and Performance) management development program has received a Bronze Stevie Award. The Stevie Awards which attract more than 12,000 entrants, recognise the positive contribution of organisations and working professionals with seven, separate awards:  the Asia-Pacific Stevie Awards, the German Stevie Awards, The American…


Changing Customer Service Metrics

20.02.2019, 13:56 Changing Customer Service Metrics Dino Forte, CEO of outsourced multilingual contact centre business, Ventrica, argues transformative customer experience (CX) within the real estate sector requires a new culture focused on quality, satisfaction and loyalty. Although customer experience (CX) is becoming a stated priority for many organisations, contact centre advisors will often receive incentives…

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