Hospitality

News

Tailoring the Guest Experience at the Hard Rock Hotel Amsterdam American

Hard Rock Hotel Amsterdam American – one of the world’s most iconic and visited establishments, is bringing the superstar experience to all guest rooms following the installation of tailored Philips Pro TV solutions. PPDS, the exclusive global provider of Philips digital signage, interactive displays, direct view LED and professional TV products and solutions, supplied Netflix-ready,…

News

The Future Lands for Kennedy Space Center Visitor Complex Accompanied by a New Hotel Opening

An attraction that has been years in the making has finally been cleared for takeoff at Kennedy Space Center Visitor Complex (KSCVC) in Florida. Gateway™: The Deep Space Launch Complex formally opened to the public Wednesday with a grand opening ceremony attended by Delaware North CEO Jerry Jacobs Jr., KSCVC Chief Operating Officer Therrin Protze and…

News

Crown Estate to Host Hospitality Recruitment Event

The Crown Estate is hosting a first of its kind jobs fair to help support its hospitality customers with staff shortfall. The event will take place on Tuesday 14th June at Park Row on Brewer Street, between 10am and 4pm, offering over 500 applicants the opportunity to gain a hospitality role in London’s vibrant WestEnd.…

News

Building Compliance in Hospitality Under Fire

The hospitality sector in the United Kingdom is facing fresh warnings following the release of data from Cloudfm suggesting that only 30 per cent of restaurant estates meet the required standards. Building testing and certification is a legal requirement with non-conformity resulting in fines and even the imprisonment and disqualification of company directors. Companies also…

News

San Antonio Tech Port Center + Arena Opens to Sellout Crowds

ASM Global and its culinary division SAVOR have opened the 3,300 capacity Tech Port Arena in San Antonio, Texas with a sellout event headlined by rock band The Smashing Pumpkins who helped showcase state-of-the-art facility, sightlines, VIP amenities and a unique hospitality offering. Billed as the most technologically advanced lifestyle entertainment venue in the world,…

Perspectives

Ensuring a Comfortable and Enjoyable Guest Experience

Jack O’Toole, President and Co-Founder of FreshAirSensor, explains how monitoring for smoking is helping ensure a comfortable and enjoyable guest experience at JNR Management – Best Western and Marriott hotels in New England. JNR Management owns and operates Best Western, Marriott, and other branded hotels across New England. Robins Patel, principal owner at JNR, identifies…

News

UAE Hotels Include Sustainable Straws in Luxury Guest Experience

A partnership between Finnish eco materials company Sulapac and Dubai-based sustainability startup BIRD Collaborative has seen millions of sustainable straws made from a patented wood chip and plant resin delivered to luxury hotels, restaurants, wellness centres and clubs in the United Arab Emirates since 2021. Hotels already offering the sustainable straws as part of the…

News

UK Hospitality Business Recruits Director of Operations

Leo Coates has joined hospitality business Bennett Hay as director of operations in a role that involves overseeing 180 staff and a portfolio of clients including notable corporate workspaces, estates and landmark destinations. Coates brings significant experience in the workplace sector having previously worked for Compass Group subsidiary Restaurant Associates, Vacherin and CH&Co. He joins…

News

Delaware North Lodge Manager Featured in Customer Experience Podcast

Brett Archer, general manager of Delaware North’s Tenaya Lodge at Yosemite on the outskirts of Yosemite National Park in California, was the guest participant in a recent Let’s Talk About CEX! customer and employee experience podcast. Archer, who has been with Delaware North since 1993, shared some of his hospitality “philosophies” with podcast host, Maxine…

News

Allegiant Stadium Top for Gameday Satisfaction

Allegiant Stadium in Paradise, Nevada, has achieved a first-place ranking for gameday satisfaction in the league’s 2021-2 ‘Voice of the Fan’ survey of 30 stadiums. The accolade for the ASM Global-managed sporting venue is based on ‘driveway-to-driveway’ ratings, with ticketholders questioned on a range of topics, including handling of traffic, parking management, security screenings, quality…

News

Milestone for UK’s Tallest Premier Inn Hotel

01.11.2021, 14:11 Milestone for UK’s Tallest Premier Inn Hotel Rockwell and Whitbread have marked the official topping out ceremony for the UK’s tallest Premier Inn hotel at Westferry in London.   Located adjacent to Westferry DLR station, the £151 million project comprising a 400-bedroom hotel and 68 new homes will now mark Westferry as a destination in…

Events

Celebrating Hospitality Apprenticeship Week 2021

18.10.2021, 15:09 Celebrating Hospitality Apprenticeship Week 2021 With Hospitality Apprenticeship Week underway in the United Kingdom, Jonathan Foot, Head of Apprenticeships and Early Careers at Compass Group UK&I, explains why apprenticeships are relevant to people of all ages. At Compass Group UK and Ireland, we fully support any initiative which shines a light on our…

News

ESS Expands Mental Health First Aider Programme

12.10.2021, 08:20 ESS Expands Mental Health First Aider Programme During the last 18 months, Compass Group subsidiary ESS has worked with Mental Health First Aid England to train over a hundred mental health first aiders. Employees ranging from frontline operatives to members of the company’s senior leadership team have participated in the programme which aims…

Events

London Metropolitan University Catering Contract

23.09.2021, 17:29 London Metropolitan University Catering Contract London Metropolitan University has awarded a new catering and hospitality contract to Gather & Gather. The two-year contract which commenced on 1st August 2021 is worth £1.5 million and will see Gather & Gather introduce fresh and innovative menus at multiple outlets within the university’s campuses on Holloway…

News

Taking Culinary Apprenticeships Forward with Marcus Wareing

26.08.2021, 08:56 Taking Culinary Apprenticeships Forward with Marcus Wareing Compass Group has launched a new apprenticeship programme in collaboration with Michelin-starred celebrity chef Marcus Wareing and hospitality training provider, HIT Training. ‘Forward with Marcus Wareing’ is an enhanced programme that complements the UK Level 4 Senior Culinary Chef and Level 5 Operations Departmental Manager apprenticeship…

News

Abba Hotels Installs 1,000 Philips MediaSuite Hospitality TVs

15.06.2021, 09:03 Abba Hotels Installs 1,000 Philips MediaSuite Hospitality TVs European hotel operator Abba Hoteles S.A., has selected Philips MediaSuite hospitality TVs from PPDS as part of its in-room upgrade programme.   The group, which has 22 boutique hotel sites across 14 different locations, including Madrid, Barcelona and Berlin, has been operating for more than…

Events

Newbury Racecourse Catering and Hospitality Contract

07.06.2021, 12:35 Newbury Racecourse Catering and Hospitality Contract Newbury Racecourse has selected Compass Group business, Levy UK + I, for a ten-year contract to support its raceday and corporate operations with catering and hospitality services. Levy will work with the racecourse and events venue in Berkshire to complementing a drive to deliver memorable experiences for…

Events

London Docklands Guest Services Contract

10.05.2021, 23:27 London Docklands Guest Services Contract Bennett Hay has secured a 3-year contract to manage the guest services and workplace experience at Harbour Exchange, HX, the London Dockland’s home of more than 70 diverse businesses.   From this month, Bennett Hay will be responsible for bringing to life HX’s vibrant brand through its guest…

News

Chris Garside Joins Aramark

28.04.2021, 12:00 Chris Garside Joins Aramark Chris Garside, the former CEO of Compass Group UK and Ireland, has been appointed as Head of Sales and Business Development by Aramark International with effect from May 17. Garside comes to Aramark following a successful career with Compass Group. As a member of the Executive Board of Compass…

News

Supporting the Hospitality Industry in Wales

20.04.2021, 13:05 Supporting the Hospitality Industry in Wales The launch of Compass Cymru by the UK’s largest food and support services firm introduces a novel approach to developing regional talent and supply chains. Headed by managing director, Jane Byrd, the new organisation already operates in more than 60 sites across Wales and employs thousands of…

News

Hospitality Employer of the Year

The Trafford College Group has named Compass Group UK and Ireland ‘Hospitality Employer of the Year’ at its annual Apprenticeship of the Year Awards. The award recognises the foodservice giant’s commitment to training and development during a two-year collaboration with the Manchester based Further Education provider. Lola Docherty, Apprentice Business Development Manager – Hospitality, Hair and Beauty at…

News

Revolutionising the Guest Experience

10.12.2020, 12:46 Revolutionising the Guest Experience Peter Vinke, Director of International Key Accounts at Philips Professional Display Solutions (PPDS) discusses the evolution of Android-powered Hospitality TV during the Covid-19 pandemic.   The impact of COVID-19 has had a massive effect on, and continues to affect, the global economy, with few businesses unimpacted. While many sectors…

News

Two Worthy Champions

Compass Group UK and Ireland’s annual Compass Chef of the Year competition last week celebrated the depth of talent across the foodservice and facility services group. Despite operating a COVID safe format the competition remained as fierce as ever and the quality of food outstanding. Peter German from Restaurant Associates walked away as the 2020…

News

Moving Forward Together

22.10.2020, 14:24 Moving Forward Together Hospitality group Bennett Hay has launched the Forward Together support initiative for employees who have been impacted by redundancy during the Covid-19 pandemic.  The initiative is built around a private community and focuses on four pillars: Community support, Wellbeing, a Foundation Fund and What’s Next. The online resource provides far reaching information and advice along with interactive sessions to help employees navigate a…

News

Mental Health Matters

Compass Group’s “You Matter” campaign builds on its partnership with charity Hospitality Action to improve support for employees who are experiencing mental health challenges. This week, company’s staff in the UK and Ireland will be encouraged to “Ask Twice” when checking if colleagues are ok to prompt them to speak up if they are struggling.…

News

Preventing Transmission of Covid-19 From TV Remote Controls

03.08.2020, 14:40 Preventing Transmission of Covid-19 From TV Remote Controls A new app from Philips Professional Display Solutions (Philips PDS) will help prevent the transmission of COVID-19 and disease-causing bacteria from TV remote controls. Compatible with selected Philips Hospitality TVs, the health and hygiene inspired app allows guests to control their in-room TV using their…

News

Adapting Corporate Catering Post-Lockdown

27.04.2020, 16:43 Adapting Corporate Catering Post-Lockdown Catering and FM industry representatives in virtual ‘Connect and Collaborate’ workshops hosted by Bartlett Mitchell, have identified ‘takeaways’, shift-based lunches, and pre-ordering as key features of any new ‘normal’ when the UK’s corporate catering sector enters into a phased recovery from COVID-19 lockdown.  The workshops discussed significant changes that are…

Events

Run to the Moon

05.03.2020, 15:22 Run to the Moon UK contract caterer Vacherin has launched a company-wide ‘Run to the Moon’ challenge to support colleagues’ physical and mental wellbeing, and encourage a healthier lifestyle..   Reinforcing the company’s commitment to supporting a happy and healthy workforce, the new challenge invites every team member to embark on a physical challenge…

Events

Arena Savoy Lecture 2020

17.02.2020, 23:09 Arena Savoy Lecture 2020 Dr Andy Kemp MBE, group sales and marketing director for UK food wholesaler Bidfood, will take to the podium in March to deliver this year’s Arena Savoy Lecture.   Awarded an MBE in June 2019 and an Honorary Doctorate from the University of West London in 2017 for his…

News

Lutron at ISE 2020

11.02.2020, 10:56 Lutron at ISE 2020 Lighting control solutions manufacturer Lutron Electronics is sponsoring the Hospitality Technology Summit at Hotel Okura Amsterdam on 13 February 2020 as it showcases its newest lighting, blind and temperature control solutions at ISE 2020. The company has embraced the art of bespoke finishing in response to customer demand for…

News

Ensuring Sky-high Levels of Hygiene After the Holiday Rush

03.02.2020, 13:12 Ensuring Sky-high Levels of Hygiene After the Holiday Rush Paul Casson, Technical Field Manager with Rentokil Specialist Hygiene, says February is the perfect time for businesses in the hospitality sector to implement a deep clean.   With Christmas a distant memory, and New Year’s resolutions in full swing, January and February can be…

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