Serco

News

Serco and Strömma to Operate New Ferry Line in Stockholm

The Stockholm Regional Transport Authority has selected Serco and its Swedish partner Strömma Turism & Sjöfart AB for a contract to operate its new Line 84 ferry service. The service, which will run between Strömkajen in Stockholm City and Ålstäket in Värmdö municipality, is expected to operate from April 2024—when it will be managed by Djurgårdens…

News

Serco Awarded U.S. Navy Ship Design and Integration Contract

Serco Inc., has been selected for a single-award recompete contract to continue naval ship design work in support of the Naval Systems Engineering and Logistics Directorate of the U.S. Navy. The contract has a total estimated value of US $125 million, if all options are exercised.  It includes one-base year and five one-year options periods.   …

Australia

Australian Defence Force Re-awards Middle East Logistics Contrast

The Australian Defence Force (ADF) has signed a new contract with Serco further extending the provision of logistics and support services at bases in the Middle East. The new Middle East Logistics and Base Support Services (MELABS) contract, valued at $107 million will commence on 1 January 2024, continuing Serco’s commitment for an initial term of…

Contracts

Lincolnshire County Council Selects Serco for New Customer Services Contract

Serco will continue to manage Lincolnshire County Council’s Customer Service Centre under a new five-year contract. The contract which starts in April 2024 was awarded following a competitive process and is valued at around £17 million over the initial five-year term. Under the agreement, Serco will be responsible for all aspects of customer services, including…

News

Serco to Deliver IT and Engineering Sustainment Support for U.S. Navy

Serco has been awarded a follow-on task order to deliver technical and programmatic support at US Naval bases around the world under a five-year agreement with an estimated value of up to US $69 million.    Serco will provide support for Information Technology (IT), Anti-terrorism Force Protection (ATFP) systems, ELMR (Enterprise Land Mobile Radio), dispatch, alarms,…

News

Serco to Manage Derwentside Immigration Removal Centre

Serco has been awarded a new contract by the UK Home Office Immigration Enforcement department to manage the Derwentside Immigration Removal Centre (IRC) following a competitive process.  The contract term is for an initial nine years starting on 1 September 2023, with an option for a further one year. Serco will be responsible for all…

News

Serco Expands Group Executive Committee

Serco has appointed Gillian Duggan as Chief People and Culture Officer, and Ruth McGowan to the new role of Chief Strategy and Growth Officer. Both appointees will report directly to Group CEO, Mark Irwin, and become members of the group’s Executive Committee. Duggan brings a depth of experience, leading people and operational teams across a…

Australia

Partnership Supports Young Aboriginal and Torres Strait Islander Men

Serco has partnered with the Clontarf Foundation to provide A$50,000 of support for male Aboriginal and Torres Strait Islander students in educational academies across Australia. Established in 2000, the Clontarf Foundation works to improve the education, discipline, life skills, self-esteem and employment prospects of young Aboriginal and Torres Strait Islander men, equipping them to participate…

News

Serco Leisure to Operate Former David Lloyd Health Club

From June 5th, Serco Leisure and its operating partner Maidstone Leisure Trust (MLT) will assume the management of a health and fitness club previously operated in the town by David Lloyd. It had been announced in February that the David Lloyd facility at Lockmeadow Leisure Complex in Maidstone would close at the end of May.…

News

Serco Bolsters Travel Link between Orkney and Scottish Mainland

Serco NorthLink Ferries, the operator of passenger and vehicle ferries and services between mainland Scotland and the Northern Isles of Orkney and Shetland, will offer an extra return crossing on Friday, Saturday and Monday evenings. The extra crossings are intended to help support residents and visitors whose travel plans have been affected by the suspension…

News

Making the Middle East’s Airports Even Smarter

Serco Middle East and Pangiam UK have formed a partnership to bring technology-enabled guest experiences to airports in the Kingdom of Saudi Arabia and the UAE. The aim of the collaboration is to make journeys more effortless, secure and memorable, while also increasing throughput and reducing queues. Serco, which already has a 75-year heritage in…

News

Serco Asia Pacific Appoints Managing Director of Citizen Services

Jeannine Biviano has been appointed as the new Managing Director of Citizen Services for Serco Asia Pacific. With her extensive experience in leading innovation and service transformation in health and social services across public, private and NFP sectors, Biviano brings a wealth of knowledge to the role. Prior to joining Serco, Biviano held several high-profile…

News

Logistics Sustainment Support for U.S. Army

Serco Inc., has been awarded a contract to provide lifecycle logistics, and broadband voice and data network installation and maintenance support for the U.S. Army’s Integrated Fires Rapid Capabilities Office (IFRCO).  The contract has a one-year base period and four one-year option periods and is valued at $63 million if all options are exercised.     …

News

Serco Selected for UK Air Defence Radars Contract

Serco has been awarded a new contract by the UK Ministry of Defence to maintain Air Defence radars and provide day to day operation of Remote Radar Heads for the next five years.   The company will be the prime contractor for the new contract with Lockheed Martin as the main sub-contractor. Valued at around…

News

Serco Appoints Managing Director at Defence Business

Serco has named Doug Umbers as the new managing director of its Defence business in the United Kingdom. Prior to joining Serco, Umbers was Chief Operating Officer at the Defence Science and Technology Laboratory (Dstl), the £1 billion science and technology arm of the UK’s Ministry of Defence (MOD) where he also served as interim…

News

Serco Middle East in University Mental Health and Wellbeing Partnership

Serco Middle East is sponsoring a university programme in collaboration with Takalam, an award-winning mental wellbeing platform operating from Abu Dhabi’s global tech ecosystem, Hub71. The programme is designed to benefit university students and provide them with the tools and support they need to become resilient future leaders. As part of its wider environmental, social…

News

Serco Launches Middle East Space Division

An international team from Serco presented at the 17th SpaceOps conference in the Mohammed Bin Rashid Space Centre at Dubai World Trade Centre last week, also announcing the launch of a new Space division for the Middle East. The new division will be headed by Amar Vora, who transfers from Serco’s Space division in the…

ESG

Women in Serco: Leading with Purpose

Serco Middle East CEO Phil Malem has led a lively discussion of the company’s empowerment of female employees at the Women’s Pavilion in Expo City, Duba in advance of International Women’s Day. Women in Serco: Leading with Purpose, was attended by 100 employees and was organised in collaboration with SercoInspire, the company’s internal global platform,…

News

Serco Partners with City of Melbourne to Donate Plants for Community Gardens

A vegetable garden display created by Serco’s Melbourne Parks and Gardens team in the city’s central business district has received a second lease of life following a large donation of plants to local community gardens. After six weeks on show, the vibrant plants that make up the Town Hall display were nearing the end of…

Austria

Serco Acquires European Immigration Services Provider

Serco has announced the acquisition of ORS, a provider of specialist immigration services to public sector customers in Switzerland, Germany, Austria and Italy. The business is to be acquired for a total consideration of up to CHF44 million (approx. £39 million).  ORS’s revenue for the year ended 31 December 2021 was CHF110 million (approx. £97…

Appointments

Serco North America Announces New CEO

Serco has announced the appointment of Tom Watson as Chief Executive Officer of its North American division which employs more than 9,000 people and delivers a wide range of services to the U.S. and Canadian governments.  Watson succeeds Dave Dacquino, who will be retiring from his full-time executive role in September and will continue to…

News

Serco North America Honored for Commitment to Veterans

Serco Inc., has been recognized as a VETS Indexes 5 Star Employer in acknowledgment of its commitment to employing and supporting armed forces veterans and their families for a second consecutive year. The VETS Indexes Employer Awards are based on VETS Indexes’ survey, which evaluates employers across the following categories: Veteran job candidate recruiting and…

News

Serco Engages BenchOn to Support Australian Industry

Serco has launched a dedicated Australian Industry Portal to engage businesses through BenchOn, the global resource and supply platform. Seeking to maximise opportunities for Australian industry in delivering existing contracts and pursuits, Serco will utilise BenchOn’s automated supplier matching technology to link Australian businesses to opportunities arising in its supply chain, highlighting the company’s robust…

Contracts

Serco Starts RAF Brize Norton Support Services Contract

Serco has commenced delivery of a range of specialist support services at RAF Brize Norton under a three-year £40 million contract announced by the UK Ministry of Defence (MoD) in July. The number of people employed at the air base is expected to more than double as new services are introduced to add to existing…

Appointments

Serco Announces Major New Appointment

07.07.2021, 12:59 Serco Announces Major New Appointment Serco has announced the appointment of Simon Lane in the newly created position of Director, Leisure, leading all contracts within the group’s leisure portfolio. The move will allow current managing director, Simon Bailey, to assume a more strategic and overarching role, and take on new business priorities. Serco’s…

Contracts

£900 Million UK Defence Infrastructure Contracts

15.06.2021, 07:11 £900 Million UK Defence Infrastructure Contracts VIVO Defence Services, a 50/50 Joint Venture between Serco and ENGIE, has been awarded contracts to provide asset and facilities management services for the UK defence built estate by the Defence Infrastructure Organisation (DIO). VIVO has been awarded contracts for two of the four regions being tendered…

News

How did I Escape?

05.05.2021, 11:12 How did I Escape? Serco has successfully trialled an innovative electronic system to manage prisoners’ property at HMP Dovegate, a Category B adult male facility near Uttoxeter in Staffordshire, England. Loss of prisoners’ belongings that are being held while they are in jail has been a constant challenge in prisons around the world,…

Contracts

EUMETSAT Contract Award

22.04.2021, 01:44 EUMETSAT Contract Award Serco Germany has secured a six-year contract with an estimated value of £20 million to support the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT). The framework agreement relates to EUMETSAT’s EPS & EPS-SG Analyst and Controller Service, which captures and processes observational data from satellites operated by the…

Contracts

Canadian DND Support Services Contract

17.03.2021, 17:03 Canadian DND Support Services Contract The Canadian Department of National Defense has awarded Serco a contract to provide support services at the 5 Wing Canadian Forces Base in Goose Bay following a competitive tender. The initial 10-year period has an estimated ceiling value of C$694 million or approximately £400 million, and will generate…

News

Serco Acquires Whitney, Bradley & Brown

17.02.2021, 07:46 Serco Acquires Whitney, Bradley & Brown Serco has acquired U.S. defence contractor Whitney, Bradley & Brown Inc (WBB) from H.I.G. Capital in a deal worth $295 million. WBB specializes in programme support, capabilities development and analysis, mission performance, machine learning, artificial intelligence and engineering, with the acquisition expected to add to the scale,…

News

Big Project Award

27.01.2021, 11:37 Big Project Award Serco Middle East’s inaugural graduate development programme has been recognised as “Skills Development Programme of the Year 2020” at the Big Project Awards. The regional awards celebrate the excellence of leading companies – with the judges recognising Serco’s investment in local talent as well as the launch of the graduate…

Australia

Setting the Benchmark on National Corrections Day

15.01.2021, 14:11 Setting the Benchmark on National Corrections Day Serco Asia Pacific CEO Peter Welling has paid tribute to the dedication of his staff at several correctional facilities in the ANZ region as Australia commemorates National Corrections Day 2021. Highlighting the achievements of Serco staff employed at Southern Queensland Correctional Centre, Clarence Correctional Centre, Adelaide…

News

Supporting the Fisher House Foundation

A donations drive involving Serco, Inc, employees, and the sercoVets Employee Resource Group (ERG), has raised US $15,000 for military and veterans’ support organization, the Fisher House Foundation. The Fisher House Foundation builds homes where military and veterans’ families can stay free of charge while a loved one is in the hospital. These homes are…

News

A New View from Above

20.11.2020, 11:37 A New View from Above Serco Middle East has entered into a MoU with NG Aviation for the development of a unique product for conducting airport obstacle surveys with satellite data. The agreement which was signed on 15 November at the company’s Dubai headquarters building supports Serco’s strategy of transforming its core capabilities…

Appointments

Closing the Gap

12.11.2020, 12:32 Closing the Gap As Australia celebrates its Indigenous communities during NAIDOC Week, Serco is highlighting the tireless dedication of Angela Newchurch, its Aboriginal Liaison Officer at the Adelaide Remand Centre (ARC). After a long career working with Indigenous organisations and communities, Angela has attained a wealth of knowledge as well as lived experience…

Contracts

AWE Loses UK Nuclear Warhead Management Contract

The UK Ministry of Defence’s Defence Nuclear Organisation (DNO) has announced it will be bringing the management, operations and maintenance of Britain’s nuclear stockpile in-house. In 2000, AWE Management Limited (AWE ML) – a consortium formed by Lockheed Martin (51 per cent), Jacobs (24.5%) and Serco Group (24.5 per cent), was awarded the management and…

Contracts

A Successful IFM Partnership

Serco and the Belgian Ministry of Defence are celebrating the second anniversary of an integrated Facilities Management (IFM) outsourcing contract at the Heverlee and Meerdaal military bases. The contract was the first the Belgian Ministry of Defence has entered into to outsource full management of installations at a military base to a private company. Since…

Appointments

A Bright Future for Saudi Arabia

21.09.2020, 13:09 A Bright Future for Saudi Arabia Serco Middle East CEO, Phil Malem, has described the Kingdom’s Vision 2030 development blueprint as a catalyst for transformation in the wake of Covid-19. His upbeat assessment was delivered during a special podcast from the company in advance of Saudi National Day on 23 September, in which he…

Government

Delivering Positive Social Outcomes

14.09.2020, 12:25 Delivering Positive Social Outcomes A dedicated remand strategy developed by Serco for the Adelaide Remand Centre (ARC) is helping the South Australian Government achieve its target of reducing reoffending by 10 per cent. The global support services provider’s partnership with 133-year old prison support organisation, OARS Community Transitions, has already facilitated more than…

Australia

A Unique Opportunity for Student Nurses

12.08.2020, 11:37 A Unique Opportunity for Student Nurses In partnership with the University of Southern Queensland, Serco Australia is offering professional placements for nursing students at Southern Queensland Correctional Centre (SQCC). The initiative pairs students with experienced mental health nurses and involve a variety of workplace experiences that typically include assisting with medical and mental…

Contracts

Serco Reopens Leisure Facilities

30.07.2020, 14:58 Serco Reopens Leisure Facilities Serco Leisure has reopened sports and fitness facilities it operates under contract following the lifting of Covid-19 restrictions in the United Kingdom. The company operates many of the highest-profile leisure sites in the country, including the National Sports Centres Bisham Abbey, Lilleshall and Stoke Mandeville Stadium, which it operates…

Australia

Serco Invites Nominations for Healthy Communities Grants

15.07.2020, 09:29 Serco Invites Nominations for Healthy Communities Grants Serco Australia is accepting nominations for its Healthy Communities grants program for not-for-profit organisations engaged in health and wellbeing activities Perth’s South Metropolitan region. The programme which provides grants of up to AUD 1,500 is managed by the Serco team at Fiona Stanley Hospital (FSH). Serco FSH Contract…

Appointments

Serco Middle East Appoints New Managing Director

24.06.2020, 09:17 Serco Middle East Appoints New Managing Director Wallace Weatherill has been appointed as managing director of Serco Middle East in a role that will include spearheading the operations of Dubai Metro – the largest automated transport system in the region, as well as the Emirate’s tram system. Wallace has worked in the Middle…

Government

Mark Irwin to Succeed Kevin Craven as CEO of Serco UK & Europe

16.06.2020, 09:23 Mark Irwin to Succeed Kevin Craven as CEO of Serco UK & Europe Serco has appointed Mark Irwin, CEO of Asia Pacific, to succeed Kevin Craven who steps down as Chief Executive Officer – UK & Europe in the autumn. Before joining Serco seven years ago, Irwin worked in Asia for a private-equity backed…

Environment

The ‘Nudges’ of Nudge Theory

28.05.2020, 10:53 The ‘Nudges’ of Nudge Theory Serco Middle East explain why COVID-19 is changing how businesses manage employee experience in the UAE and wider Gulf region. The management of employee experience is changing rapidly as the Covid-19 pandemic forces organisations to place restrictions on how staff perform their work with employees, themselves, learning new ways of working. The restrictions and changes…

Contracts

Settled, Well Run and Safer

13.02.2020, 10:45 Settled, Well Run and Safer Serco, which manages and operates HMP Dovegate on behalf of the Ministry of Justice, has welcomed the latest report by Peter Clarke, HM Chief Inspector of Prisons, which says the prison has ‘made some notable progress over the last two years, becoming a safer prison’. The Inspectors reported…

Contracts

Celebrating Outstanding Talent

12.02.2020, 10:30 Celebrating Outstanding Talent Serco Middle East has celebrated the people behind its business at the annual Serco Middle East Pulse Awards which recognise exceptional work by staff in the region. A gala dinner event which was attended by 200 Serco employees and Group CEO, Rupert Soames, honoured employees for their roles in delivering…

Contracts

Serco Selected for US $968 Million U.S. Navy Contract Vehicle

02.10.2019, 23:35 Serco Selected for US $968 Million U.S. Navy Contract Vehicle The United States Naval Information Warfare Systems Command (NAVWAR) has named Serco Inc., as one of eight awardees for an Indefinite Delivery, Indefinite Quantity (ID/IQ) multiple award contract. Serco will continue to support the U.S. Navy with the modernization of shore-based Command, Control,…

Energy Management

UK Leisure Industry First

06.06.2019, 10:17 UK Leisure Industry First Serco’s leisure division has become the first operator in the United Kingdom, and only one of a handful, globally, to achieve accreditation of its energy management systems to the new (BSI) ISO 50001:2018 energy management standard. The company operates in an energy-intensive sector and has a large carbon footprint…

Energy Management

UK Leisure Industry First

06.06.2019, 10:17 UK Leisure Industry First Serco’s leisure division has become the first operator in the United Kingdom, and only one of a handful, globally, to achieve accreditation of its energy management systems to the new (BSI) ISO 50001:2018 energy management standard. The company operates in an energy-intensive sector and has a large carbon footprint…

Contracts

Zero Tolerance Campaign Gains Momentum

29.04.2019, 14:41 Zero Tolerance Campaign Gains Momentum Serco is rolling out the “Respect and Protect” campaign it introduced last month to protect its UK customer-facing staff from aggressive or abusive behaviour. Bisham Abbey, a National Sports Centre, and Serco’s Chiltern & Wycombe contract have now launched campaigns at an event attended by Serco Group Chief…

Appointments

New Serco Middle East CEO

16.04.2019, 10:47 New Serco Middle East CEO Phil Malem, Atkins’ former managing director of engineering and design for the Middle East & Africa (MEA) has joined Serco Middle East as its new managing director. Malem is a specialist in the energy sector who has previously served as the managing director of Atkins’ global Power and…

Engineering

US Air Force NexGen IT Task Order

03.04.2019, 09:19 US Air Force NexGen IT Task Order Serco has been awarded a new US $82 million task order by the US Air Force (USAF) to manage, configure, deploy, sustain, and enhance NexGen IT solutions for US Air Force Civil Engineering (AFCE). USAF supports approximately 170 installations on more than 700 million sq ft…

Contracts

Serco Awarded Adelaide Remand Centre Contract

18.03.2019, 09:11 Serco Awarded Adelaide Remand Centre Contract Serco has signed a AU$115 million contract with the South Australian Government to operate and upgrade Adelaide Remand Centre (ARC) which currently accommodates up to 274 prisoners. Under the contract, Serco will also develop and implement a tailor-made remand strategy focused on safety and security, and prepare…

Contracts

Respect and Protect

12.03.2019, 15:05 Respect and Protect Serco has a new zero tolerance policy towards aggressive and abusive behaviour directed at customer-facing employees on environmental services contracts in the UK. Building on a successful pilot involving Sandwell Council, trade unions and police in the West Midlands, the ‘Respect and Protect’ campaign aims to lower the number of incidents…

Appointments

Serco Leisure Names MD

15.02.2019, 11:09 Serco Leisure Names MD Serco has appointed Simon Bailey, formerly regional director for a portfolio of Serco Health facilities management contracts with annual revenues of £90, as managing director of its leisure business in the United Kingdom. Bailey, who joined Serco from Virgin Trains where he led rail franchise bids worth in excess…

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